Protector had been brought back up but has failed again. We are investigating the intermittent failure issue and hope to have a permanent resolution soon.
We have isolated the problem to a hardware failure. We'll have protector back up as soon as we can.
More details -
The protector server started having problems earlier today. The issue, which turned out to be hardware related, started as an intermittent failure and as the day went on progressed to a complete hardware failure.
As the problem became worse, data began to corrupt. As a result it was necessary to replace the hardware and restore the database. This process should be complete by 12am CST, March 16th. Due to data corruption the game will be restored as it was at 3pm CST on March 15th. Any progress made by players after 3pm CST was lost to data corruption.
We are working diligently to get Protector back online. We apologize for the downtime and loss of data.
Protector is now back online.
Please be aware that the Protector Server is currently down but our Network Administration Team is working to resolve as quickly as possible. We'll bring you updates as they become available and apologize for any inconvenience.
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.