For those of you that took the time to contact us by the requested deadline for your pre-order reissue, we are greatly appreciative. For those of you who did not contact us by that date but are still experiencing a need for assistance with your wrongly applied serial code, were happy to continue to assist you, but we want to be sure and update you with the current wait times you should expect for these request. Due to popularity of City of Villains, you should expect your code reissue to take as long as 72 hours to be processed from the time it is received with all the requested necessary information. We can assure you that we will continue to process these as quickly as we possibly can.
Something else to be aware of is that the reissue process will involve the permanent closure of your wrongly created account. Due to this, any character activity, including character names that have been used on that account, will be lost to you at the moment the reissue is processed.
For those of you that took the time to contact us by the requested deadline for your pre-order reissue, we are greatly appreciative. For those of you who did not contact us by that date but are still experiencing a need for assistance with your wrongly applied serial code, were happy to continue to assist you, but we want to be sure and update you with the current wait times you should expect for these request. Due to popularity of City of Villains, you should expect your code reissue to take as long as 72 hours to be processed from the time it is received with all the requested necessary information. We can assure you that we will continue to process these as quickly as we possibly can.
Something else to be aware of is that the reissue process will involve the permanent closure of your wrongly created account. Due to this, any character activity, including character names that have been used on that account, will be lost to you at the moment the reissue is processed.
Thanks again for your patience!