Can't log in to CoV/CoH? Read This!


CuppaJo_NA

 

Posted

**Note from Cuppa - This is from support. Long email short - you must have a valid game time card or credit card entered into your account and activated to be able to play - if you just took your pre-order and added the retail code that will not work - you still get the free month but you have to have payment info on file**

Please be aware that you will need to ACTIVATE your City of Villains game account with either a valid credit/debit card or prepaid game time card before you will be able to access your existing villains (if you played during the head start event) or create new ones. To activate the account, please log into your PlayNC master account here: https://secure.plaync.com/cgi-bin/plaync_login.pl. Once you have accessed your account, please scroll down to the Games List section on the Manage PlayNC Account page.

In the Games List section, you will find a table displaying all the games you have registered to the account. Find the row listing City of Villains RETAIL or COLLECTORS in the "GAME & VERSION" column. Click the button titled ACTIVATE or REACTIVATE to the right of that account in the "ACTION" column.

After clicking the ACTIVATE button, you will be directed to the Billing Options page, where you will select either one of the credit card options at the top, or the "60 days" or "Upgrade" option at the bottom. If you choose to use a credit/debit card, make sure you do not also select the "60 days" or "Upgrade" option at the bottom of the page, as doing so will deselect the credit card option you chose at the top of the page. Additionally, please be aware that all accounts activated with a credit/debit card are automatically set to recurring billing.

After you have selected your preferred billing option, click the SUBMIT button at the bottom of the page. The following page will prompt you to enter the appropriate billing information for the payment options you've chosen.

Once you've completed the required fields for the billing option of your choice, click the SUBMIT button at the bottom of the page. Please be sure you click this SUBMIT button ONLY ONCE. After your transaction has been processed, you should receive a message indicating your account has been activated. You should also receive an email stating the same, and providing your next schedule bill date. You will then be able to log into your account and begin creating villains!

Please keep in mind that you will not be billed upon initial activation of the account. Your account will be credited with 30 days of game time that were included in the purchase price of the game. Your next scheduled bill date should be 30 days from the date you activated the account.