Those of you who pre-ordered City of Villains and may have wrongly applied your serial code (as a new account through the ADD GAMES button) instead of upgrading your existing City of Heroes account (through the UPGRADE button) are still in luck!
As a reminder, only customers who have UPGRADED their existing City of Heroes account will be able to take advantage of the combined subscription rate for both products.
If you mistakenly made a new account instead of upgrading, then you will need to contact Customer Support about a possible reissue of your pre-order serial code. If eligible, the process will entail the permanent closure of your stand alone previous pre-order account and a new code being reissued to use with the UPGRADE button on your existing City of Heroes account.
It is critical that you contact Customer Support IMMEDIATELY about this to ensure that they have the minimum 24 hours needed to process your code reissue request before the City of Villains pre-order head start.
Any tickets submitted for this issue after 11:59pm PST of Wednesday, October 26th, may not be processed in time for the head start. Tickets received and processed after that time will likely result in any head start game activity being lost as the account that was played will be permanently blocked as part of the reissue process; including character names you may have already used.
To assist Customer Support in processing these requests as quickly as possible, we are asking that you specifically follow these instructions for submitting your support ticket. You can do so by visiting http://support.plaync.com/ and using the “Ask a Question” tab or by emailing support@plaync.com
Be sure to use the SUBJECT: CoV Pre-Order Reissue
Be sure to include the following additional information:
PlayNC Master Account Name:
Your Real Name:
20-digit City of Villains pre-order serial code that you used:
Attention Pre-Order Customers!!!
Those of you who pre-ordered City of Villains and may have wrongly applied your serial code (as a new account through the ADD GAMES button) instead of upgrading your existing City of Heroes account (through the UPGRADE button) are still in luck!
As a reminder, only customers who have UPGRADED their existing City of Heroes account will be able to take advantage of the combined subscription rate for both products.
If you mistakenly made a new account instead of upgrading, then you will need to contact Customer Support about a possible reissue of your pre-order serial code. If eligible, the process will entail the permanent closure of your stand alone previous pre-order account and a new code being reissued to use with the UPGRADE button on your existing City of Heroes account.
It is critical that you contact Customer Support IMMEDIATELY about this to ensure that they have the minimum 24 hours needed to process your code reissue request before the City of Villains pre-order head start.
Any tickets submitted for this issue after 11:59pm PST of Wednesday, October 26th, may not be processed in time for the head start. Tickets received and processed after that time will likely result in any head start game activity being lost as the account that was played will be permanently blocked as part of the reissue process; including character names you may have already used.
To assist Customer Support in processing these requests as quickly as possible, we are asking that you specifically follow these instructions for submitting your support ticket. You can do so by visiting http://support.plaync.com/ and using the “Ask a Question” tab or by emailing support@plaync.com
Be sure to use the SUBJECT: CoV Pre-Order Reissue
Be sure to include the following additional information:
PlayNC Master Account Name:
Your Real Name:
20-digit City of Villains pre-order serial code that you used:
Game Account name you created:
Game Account name you intended to upgrade:
Thank you!