dansul

I disabled all the programs listed and it is still crashing.

Yes but only crashes one or the other client, never both at once. I also crash when single-boxing.

There is no VM running, it is just a tray notification applet.

I made the changes you suggested and the rest of BillZBubba's instructions. The game is still crashing. What else can I do?

I can *make* it crash with a constructed mission but I also get crashes in the AE building, in regular missions and once even just on the loading screen before I was even in the game.

I have narrowed down the game crash to only when encountering a large spawn or ambush.
I have tried a lot of things to fix this:
New video driver
Old video driver
using the -renderthreads 1 command line option
Uninstalled my anti-virus
checked for malware
tried both Vista and Windows7 with the same crash
tested my memory with the Windows7 memory tester without error
uninstalled and re-installed COH

Here is my COH Helper and HijackThis log:

---System information gathered by CoH Helper version 0.1.1.8---

DxDiag gathered at August 15, 2009 18:53 (-06:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/26/09 14:45:22 Ver: 08.00.15
Central Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 12288MB
.Net Memory Report: 10084MB out of 12279MB available
Page File: 22205MB (2350MB currently in use)
C Drive: (ST31000340NS ATA Device) 35177MB out of 79598MB (44%) free
D Drive: (ST31000340NS ATA Device) 6371MB out of 7036MB (90%) free
E Drive: (ST31000340NS ATA Device) 18385MB out of 30145MB (60%) free
F Drive: (ST31000340NS ATA Device) 38592MB out of 307203MB (12%) free
G Drive: (ST31000340NS ATA Device) 2742MB out of 11005MB (24%) free
H Drive: (ST31000340NS ATA Device) 22077MB out of 60000MB (36%) free
J Drive: (ST31000340NS ATA Device) 25870MB out of 69005MB (37%) free
K Drive: (ST31000340NS ATA Device) 18928MB out of 35008MB (54%) free
M Drive: (WDC WD2500JS-58NCB1 ATA Device) 95088MB out of 238472MB (39%) free
P Drive: (WD 7500AAC External USB Device) 227498MB out of 715402MB (31%) free
R Drive: (ST31000340NS ATA Device) 4576MB out of 54862MB (8%) free
S Drive: (ST3400620AS ATA Device) 260537MB out of 381551MB (68%) free
T Drive: (ST3500630AS ATA Device) 91586MB out of 476936MB (19%) free
V Drive: (WDC WD2500JD-22GBB0 ATA Device) 17651MB out of 24999MB (70%) free
Z Drive: (WDC WD2500JD-22GBB0 ATA Device) 13970MB out of 48469MB (28%) free
Q Drive: (CDRW 52X32X ATA Device) zero-size drive
O Drive: (Optiarc DVD RW AD-7220S ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7100.0000 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9440)
Video Memory: 4083 MB
Driver Version: 8.640.0.0
Driver Date: 7/14/2009 7:49:26 PM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 10:15:37 PM

Sound Device Description: Speakers (FREETALK Wireless Headset)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 10:15:18 PM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 10:15:37 PM

Sound Device Description: Digital Audio (HDMI) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 10:15:37 PM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: P6T DELUXE
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 02/26/09 14:45:22 Ver: 08.00.15
BIOS Version: 022609 - 20090226
BIOS Release: 20090226000000.000000+000

Registry Information for Current User
Resolution: 1518x889
3D Resolution: 1518x889 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 375, 28
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.105
Music Sound Volume: 0.052

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 19.20090716.3T
Installation Directory: J:\City of Heroes

Mod files in the Data directory
No modifications found

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:53:39 PM, on 8/15/2009
Platform: Unknown Windows (WinNT 6.01.3004)
MSIE: Internet Explorer v8.00 (8.00.7100.0000)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
E:\Yahoo!\Messenger\YahooMessenger.exe
C:\Users\daniel\Desktop\puptime.exe
E:\The Cleaner\tcap.exe
E:\RoboForm\RoboTaskBarIcon.exe
E:\VMware\VMware Workstation\vmware-tray.exe
E:\Acronis\TrueImageHome\TrueImageMonitor.exe
E:\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
E:\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
E:\Kaspersky Lab\Kaspersky Anti-Virus 8.0 for Windows Workstations\avp.exe
E:\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe
E:\Mozilla Thunderbird\thunderbird.exe
E:\Klient\Klient.exe
E:\Mozilla Firefox\firefox.exe
J:\City of Heroes\CityOfHeroes.exe
J:\City of Heroes\CityOfHeroes.exe
E:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 127.0.0.1:8118
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - E:\RoboForm\roboform.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - E:\RoboForm\roboform.dll
O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
O4 - HKLM\..\Run: [vmware-tray] "E:\VMware\VMware Workstation\vmware-tray.exe"
O4 - HKLM\..\Run: [TrueImageMonitor.exe] E:\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] E:\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files (x86)\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
O4 - HKLM\..\Run: [Corel File Shell Monitor] E:\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [Display] E:\APC\APC PowerChute Personal Edition\DataCollectionLauncher.exe
O4 - HKLM\..\Run: [AVP] "E:\Kaspersky Lab\Kaspersky Anti-Virus 8.0 for Windows Workstations\avp.exe"
O4 - HKLM\..\Run: [StartCCC] "E:\ATI - Windows7\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "E:\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [puptime] C:\Users\daniel\Desktop\puptime.exe
O4 - HKCU\..\Run: [AnyDVD] e:\SlySoft\AnyDVD\AnyDVDtray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [tcactive] e:\The Cleaner\tcap.exe
O4 - HKCU\..\Run: [RoboForm] "E:\RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [igndlm.exe] E:\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: APC UPS Status.lnk = E:\APC\APC PowerChute Personal Edition\Display.exe
O8 - Extra context menu item: Customize Menu - file://E:\RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://E:\RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://E:\RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://E:\RoboForm\RoboFormComSavePass.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://E:\RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://E:\RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://E:\RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://E:\RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://E:\RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://E:\RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\MICROS~3\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: e:\vmware\vmware workstation\vsocklib.dll
O10 - Unknown file in Winsock LSP: e:\vmware\vmware workstation\vsocklib.dll
O13 - Gopher Prefix:
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.4.8.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8134EC3B-6E5D-4348-8E14-2EEE7BB502C9}: NameServer = 192.168.0.254
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: APC UPS Service - American Power Conversion Corporation - E:\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Kaspersky Anti-Virus 8.0 (AVP) - Kaspersky Lab - E:\Kaspersky Lab\Kaspersky Anti-Virus 8.0 for Windows Workstations\avp.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - E:\VMware\VMware Workstation\vmware-ufad.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - E:\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 10672 bytes

If Malwarebytes doesn't find anything I recommend The Cleaner from http://www.moosoft.com with the same instructions.

The game has been unstable for me since just before double-xp weekend. It has nothing to do with my computer, it's the game client that is buggy. I've /bug'd it a few times to no avail.

In case you're wondering it crashes on both WindowsVista SP2 and Windows7 RC. ATI HD4800 series video card with the latest drivers. Yes I tried the suggested video driver crash fix and no it didn't help because it isn't the video driver.

I am on a verge of having to find a new game to play and it makes me sad.

I meant, it didn't help with the crashes.

Yeah, it's on Freedom also and the "emergency maintenance" this morning didn't help.

I am getting random client crashes since yesterday. I am using Windows7 RC and an ATI video card. The program simply freezes and then windows tells me it has stopped responding and closes it. Is this related to double xp? The game is fairly unplayable in this state.

hmm we have him beaten to almost 50% but he keeps getting better! There must be a way to beat him. Is it just brute force?

Is there a way to stop him from spawning ambushes?

I noticed that I took quite a bit less damage with the elec/elec brute vs the ss/stone brute. Fighting the lvl 54 turrets I was taking 7 damage/tick vs 37 damage/tic repectively. I had the granite armor on the stone brute which really negates all other armor while the elec overlaps a lot. So there's that.