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I think that there is a problem with upgrading trial accounts now. I had a trial account, and when this patch came out today, I decided to buy the game. I did, but when I log in, I still have the trial limitations on my account. Maybe its the rest of the two week trial that you guys threw in with my subscription that is holding my account back from full gameplay, or maybe its the free month you guys threw in, who knows. But in any case, the problem still remains that I have trial limitations even though it is clear that I have signed up for a subscription. I have contacted your customer support, but they are taking a while to answer me. (8 and a half hours now). Being a new customer of NCSoft, I find that this is a rocky start, and am not very happy about this at all.
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I am having the same problem. I paid for my account yesterday, and I still have the trial restrictions. I thought maybe I needed to wait 24 hours for my account to kick in, but no go. If the account limitations aren't lifted until the trial runs out (which would suck), then my month that I actually paid for better not start until then.
On a separate note, I agree with others that the limitations are ridiculous. I've tried CoH on three separate occasions since it was originally released, and each time at the end of the trial I didn't think the game was worth buying... this time, when I was trying it, I was playing with a friend, and really enjoyed some of the newer things (black market, inventions, etc), so we were talking about actually buying a month... then we sign on, and boom, can't even play together anymore. I definitely see the point of the restrictions from the perspective of paying customers, but there are some people still legitimately trying the game out. If this were my first time playing it and I had to play with the trial restrictions, I would not be buying the game, for sure.
