We have 2 accts we pay for on a monthly basis and we set up another acct (3 total) for our daughter to play with us that is a Premium acct. She bought the candycanes and I got an e-mail saying that Customer Service will not help her resolve this issue. I had to get on and get downright nasty and angry to get a response. How do you expect people who are trying the game out for free or a low lvl premium acct upgrade to a VIP status if they don't get the help they are seeking? I know me personally, if I had this issue and that was the response I would've gotten, I would've taken the game off my computer and pass the word around that I can't get support when I had a minor issue. They already took a minute to respond to me but couldn't resolve it? I suggest that you make a system or something that takes care of the Premium/Freebie players. I'm not saying take away from the VIP players because they are paying for it. I have all 3 accts to email to me. This issue really has me upset, annoyed and frustrated that I had to get angry. I had to calm down my daughter because she worked hard to get those candycanes on her own by opening presents and arresting the mobs she got.
