I recently upgraded my laptop to vista 64 and since the upgrade I have not been able to get CoH/CoV to launch. Everytime I load the game it crashes at the initial load screen, before I ever even see the login screen. I get two fatal errors. The first claims that I need Direct X 8.0 or newer to run the game, which is already well beyond 8.0 at base install but has been updated as far as is possible (i.e. if I try to update it will not let me do anymore updating). The second is a fatal error stating that I have no mouse or keyboard installed. I have no idea what that is about since I am using a laptop, but then none of this makes much sense to me at this point. I have included system information from CoHHelper. This is a clean install of Vista 64 that was just installed and updated. CoX,Microsoft Office, and CA Security Center are the only programs other than windows that have been installed by me. If anyone has any idea what is causing this issue, any assistance would be greatly appreciated. I'm stuck and all my internet searches have turned up nothing. I have tried to doing installs both off of the CD and from the downloadable client. Neither works, both with the same errors. I have windows 7 coming very soon, but at this point I am a bit consumed with figuring out what is causing my problem. Thanks in advance for any assistance.
---System information gathered by
CoH Helper version 0.1.1.8---
DxDiag gathered at October 19, 2009 19:16 (-05:00)
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
System Manufacturer: Gateway
System Model: M-1615
BIOS: BIOS Version 90.02
Central Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-56 (2 CPUs), ~1.8GHz
Memory: 3710MB
.Net Memory Report: 2250MB out of 3709MB available
Page File: 5955MB (1677MB currently in use)
C Drive: (WDC WD2500BEVS-22UST0 ATA Device) 125431MB out of 227129MB (55%) free
D Drive: (WDC WD2500BEVS-22UST0 ATA Device) 2019MB out of 11342MB (17%) free
E Drive: (HL-DT-ST DVDRAM GSA-T20N ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon X1200 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon X1200 Series (0x791F)
Video Memory: 1982 MB
Driver Version: 8.14.0010.0647
Driver Date: 7/21/2009 10:24:02 AM
Driver Language: English
Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 12:39:51 AM
Sound Device Description: Digital Output Device (HDMI) (2- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 12:39:51 AM
WMI Information
Motherboard Manufacturer: GATEWAY
Motherboard Model: (empty)
Motherboard Product:
Motherboard Version: Rev1.90.02
BIOS Manufacturer: Gateway
BIOS Name: BIOS Version 90.02
BIOS Version: GATEWA - 6040000
BIOS Release: 20070802000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 1027970 bytes/second
Current Game Version: 1600.20090930.3T2t
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found