Hi, everyone. Long time listener, first time caller.
So, since about I-14 or so, my wife and I have been playing City of Heroes together, with me on my desktop machine (where everything, including Ultra Mode, works flawlessly), and her on her laptop (Dell Inspiron 1525, which is the reason why we're here).
With the release of Issue 17, she's been running into a massive memory leak issue. The game typically crashes every 20-30 minutes at the most. In looking at the memory usage as the game is running, it's almost certainly a memory leak issue.
Another interesting quirk is that character portraits (contacts, her own info, or anything else) is simply black, as well as all of the costume portraits for her costume slots.
While I am aware of the Intel Graphics memory leak issue (and the fact that the dev team is aware of it), I figured that another perspective might not hurt things, especially since it's keeping her from playing entirely.
Without further ado, I'll start with the HijackThis and COH Helper logs.
---System information gathered by
CoH
Helper version 0.2.0.2---
DxDiag gathered at June 4, 2010 13:51 (-04:00)
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600)
(7600.win7_gdr.100226-1909)
System Manufacturer: Dell Inc.
System Model: Inspiron 1525
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A13
Central Processor: Intel(R) Core(TM)2 Duo CPU T5750 @
2.00GHz (2 CPUs), ~2.0GHz
Memory: 3072MB
.Net Memory Report: 2275MB out of 3062MB available
Page File: 5091MB (1031MB currently in use)
C Drive: (WDC WD2500BEVS-75UST0 ATA Device) 194421MB out of
238425MB (81%) free
D Drive: (TSSTcorp DVD+-RW TS-L632H ATA Device) zero-size drive
E Drive: (PAPUTO V49MBOXE7GT2 SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 965
Express Chipset Family
Video Memory: 358 MB
Driver Version: 8.15.10.1930
Driver Date: 9/23/2009 1:14:54 PM
Driver Language: English
Sound Device Description: Speakers (2- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 7:51:47 PM
Sound Device Description: Digital Audio (S/PDIF) (2- High
Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 7:51:47 PM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0U990C
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A13
BIOS Version: DELL - 27d8061b
BIOS Release: 20080627000000.000000+000
Registry Information for Current User
Resolution: 1280x800
3D Resolution: 1280x800 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)
World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.000
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 672083 bytes/second
Current Game Version: 1800.201003300904.25T5r
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 75 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\Static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files
LINE BREAK-----------------------------------------------------------------
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:53:58 PM, on 6/4/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Caitlyn\Downloads\Core Temp.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Caitlyn\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL
=
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet
Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -
C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} -
C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} -
C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program
Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common
Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common
Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows
Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Core Temp] "C:\Users\Caitlyn\Downloads\Core Temp.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools
Lite\DTLite.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows
Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin]
C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows
Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin]
C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.2.lnk = C:\Program Files\OpenOffice.org
3\program\quickstart.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program
Files\Common Files\Apple\Mobile Device
Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program
Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program
Files\iPod\bin\iPodService.exe
END OF REPORTS--------------------
Ladies, Gentlemen, and those that use the "Huge" bathroom door, I thank you for any time or consideration that you might send my way.