You would think after years of getting no help from staff. Paying yearly for a great game but No help from staff. That they would make something free like hmmm instead of wentworths why not give us a FREE options to transfer influence salvage and heck even enhancements from character to character.. Not the whole character. Not only are we getting ripped off for paying for a replies like this "We apologize, we are not able to help you at this time." but we also have to pay 10 dollars to change a Name?!?!? Dose anyone else find this extremely strange? I think your company and your staff needs to be reevaluated. Do you think we charge you 100 for cup of coffee in the hospital? That is exactly what it is like.