ScareBanks

well, i was able to get the game running. Support had me try to update my geforce software. as far as windows was concerned my card was fully updated, but nvidia knew better. i tried to update the card but windows was being a pain in the butt and wouldn't allow an install. so i uninstalled the card fully then re-installed and stopped windows from trying to update it. only problem is i am running CoH on lower graphics due to my card not fbeing fully updated. damb windows.

hopefully it will work for you.

Just sent info to support. info revived from this application. http://us.ncsoft.com/gameadvisor

launch in safe mode did not work. checked to make sure game and launcher will be aloud to connect, still nothing. have'nt tried test server yet.

This is the direction I have recieved so far. ill try it out and post results.

(Hello,

Thank you for contacting NCsoft Technical Support.

As a troubleshooting step, please try running the game in Safe Mode with the steps below:

1. Start the NCsoft Launcher

2. You can either right-click on City of Heroes or click on the drop down arrow to bring up the Launcher menu.

3. Select properties in the menu screen.

4. In the properties window, put a check in the box next to "Launch in Safe Mode" then click on "OK"

5. Click on the "Play Now" button in the main launcher window.

This will force the game to run at the minimum graphics/video settings. This is not intended as a permanent solution, but this is being requested so that we can gauge whether these lowered settings will have any effect on the problem at hand.

If this improved the issue, then, while in Safe Mode, set "Advanced Graphics Settings" to "Disabled" and move the "Graphics Quality" slider to a setting that provides good balance between performance and quality. If you'd like you can then enable the advanced graphics settings and continue to tweak the settings.

We look forward to your reply.

Regards,
Allan
NCsoft Technical Support)

I tried repairing, running in all compatibilities, and am also waiting on reply for support. I was able to get to the select server screen once but it still froze. im thinking about uninstalling some of the recent windows updates and see if that works?

Im not sure about the patch, but i just installed the game and i have same problem as you with the log-in freeze. ive been searching the forums with nothing to show for it yet. let me know if you figure it out.