Mortimer_NA

I have been playing for 4 months. I recently found I had access to the Valkyrie and Cyborg packs. I also found out I could apply auras and capes to all newly created toons. Will this problem be fixed or do I have to do something for it to be fixed? I typed the /petition in after I read the motd. Nothing happened. I am not sure how this all works. Could someone explain to me what I am to do?