I have been attempting to obtain support and information from the developement team through in game petitions and email correspondance for the issue of inability to load into any mission map when globals are down. Any attempt to load into a map causes a hardlock and reset of the game. For three days now I have received ZERO ingame support, generic emails, and absolutely no answers.
The email I received yesterday, pointing out this was 6 hours after I filed a petition stating I was unable to load any mission follows:
Hello,
Thank you for your report. The Quality Assurance Team will be evaluating this report to determine a resolution for the issue. If this issue is confirmed as one that requires change, it will be placed on a list and prioritized along with any other issues that exist in the game.
Some high-priority issues are scheduled to be fixed within days or even hours of when the issue is first discovered. However, most issues take several weeks or months before a fix is designed, constructed, tested, and eventually passed into the live game environment. We hope you'll understand if you don't see a fix to your issue right away.
You can watch the City of Heroes/City of Villains message boards and website at
http://www.cityofheroes.com or
http://www.cityofvillains.com for any updates to when a fix will be implemented.
If you need direct assistance due to a mission or connection issue, please file a separate petition using the /petition command or Support menu option in-game. You can also create a ticket online by visiting
http://help.ncsoft.com.
Regards,
GM Dawson
City of Heroes Support Team
MONTHS?????? Of all the generic emails to drop... We hope you understand if it takes months for a fix in order for you to actually run missions????
Whatever happened to ingame support???? I cant remember the last time I actually had a gm come online and assist. Since the change of hands all I receive are emails requesting I wait patiently due to high volume of tickets, escalation of issue to senior, and bush beating.
This is just one of many frustrating encounters with the dev team I have had recently. I would share more but the dozens of correspondances would take up too much room.
How many of you out there are experiencing the same type of "lack of support"?
