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I had a problem with a TF mission the other day. We had 1 Spectral Daemon Lord stuck in the wall and we couldn't hit him. We petitioned and about 5 minutes later we had a GM come and fix it for us.
How can anyone fault that? The group of RL friends that were doing that TF were ex-EQ fanatics like myself. We were so used to it taking DAYS to get a reply that we were honestly just standing around discussing if we wanted to just go exp while we waited. None of us imagined we'd get help that fast. This game rocks; anyone who thinks the CS sucks should go play EQ and see what suck is all about.
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I'm glad you got such a fast response..but our experience was different. We were fighting the Tsoo and had a MOB stuck in the ceiling. We petioned..then sat there ALL night with our toons waiting for a response (It was late and after awhile, we simply went to bed, but our toons stayed in game just in case). We only did this so that they could get the info they needed at the mission itself since we had seen it posted they appreciated this. Well, we came back to keys and had recieved an email saying they were sorry we were OFFLINE and that to email them again when we got back online. A couple hours or so later (We had replied to the email) while STILL in the instanced zone, maintence for the day occurred and we got kicked out. about 2 mins later, we recieved an email where they told us they couldn't help us now because of maintence and to please contact them again when we got back in the game so we could show them the problem. Unfortunately...maintence wipes the instance..the problem no longer existed in that particular zone.
I don't know what time of day you did your petition, and it may have something to do with that, but I don't know. Perhaps they have just gotten faster since the day we ran into our problem. Who knows. Apparently there are good and bad experiences with GMs, as with anything else. No, you can't fault a 5 min response, but not everyone gets a response that quickly
Artic Flower - Forsaken HEROs
Infinity server
"I always get what I want"