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Our SG has same issue except the computer offers us a TaskForce from Silver Mantis (who is an arachnos agent) which allows us to start but never contact her since she's in Sharkhead Isle and we are heroes

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We are hoping that this will be resolved with next patch.
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ours was doing the same thing we ended up swaping it out for a new one and now we just have the hero one that's not up and running yet