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One thing I know as a noob forum poster is CoX currently has a level of customer loyalty (me included) that most corporations would kill for it.
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What I think you meant to say was "that most corporations would be killed BY."
Fanboys have never, in the history of the planet, "improved" the object of their devotion. What corporations want, and in fact NEED, is a broad userbase. Want to know what Fanboys create, with their fanatical "Comic/Movie/Game X is ABSOLUTELY PERFECT, and ANYONE THAT DISAGREES IS A HERETIC WHO MUST DIE" attitude?
"Matrix Revolutions"
"The Phantom Menace"
"Clerks II"
"All-Star Batman and Robin"
"Hostel II"
"Alien vs Predator"
...and the list goes on and on. The problem with Fanboys, and why they're sheer, absolute poison for the object of their obsession, is this: They have so much of their personal ego invested into whatever it is they think they're "defending" that they prevent any valid criticism and therefore any needed improvements, from taking place.
So yeah, it's great that a handful of people think that CoH is the "bestest, most goodest, uber-perfect game in creation", but at the end of the day, you're hurting the game. You're hurting it the same way the Star Wars fanboys hurt the three Prequels: by convincing the people in charge that the majority of the fanbase are "wrong", and that everything is completely peachy-keen.
During the first month or so after Release, I sent an eMail to Statesman, and outlined everything that I saw as a potential problems with the game. He graciously and politely wrote back to me. He seemed to understand what I was saying and encouraged me to hang in there until they got all the kinks worked out. A lot of the problems I noticed have been addressed: The insane leveling curve, the overly-zealous Debt mechanics, the lack Enhancements that don't decay with levels, the complete uselessness of Scrappers, and so forth. However, there are still big, huge problems that are keeping the average gamer away- the biggest being the entire Bridging/Doorsitting/PLing nonsense. Normal gamers won't play a game with those issues. But instead of fixing it, as it should have been fixed on Day One, the Devs ignore it.
So, I guess the bottom line is this: If the game exists to cater to a relatively tiny core of hardcore fans, then congrats, mission accomplished. If, however, it's a business venture that actually wants to grow and expand, then the Devs absolutely MUST throw off the Fanboy Yolk, and start paying attention to what the market wants, and not just what the loudest, most obsessional fans want.