Anyone who's done the high level raiding thing elsewhere would understand the requirement of voice. The encounters are complex, often too quick to keep up with chat, and one mistake can wipe the whole raid.
It really sucks when you have to reclear for a half hour just to have another shot at the boss. Now try to coordinate various roles in 18, 24, or 40 man raids when everything has to be spot on in at the instant a command is given. There is no other option.. but that's there, and CoX is what it is.
Raids in CoX are for the most part a semi coordinated mess, so don't confuse raids here with well scripted encounters that make other games what they are. CoX has done fine without them, but truth is that they are far more high stake and demanding elsewhere... to the point where you need voice direction from the raid leader.
Can't say I've ever used the in house VOIP much, well maybe Second Life somewhat, but the doom and gloom implied by the player base was always overdone on the initial announcement. It will make the game better for people who want to use it, and those who are anti-voice will just turn it off and keep going on about their business. Won't be any different here.
