Digital Enigma

Other than asking in my response, how do I get it escelated? I just had a GM copy and paste to me the auto response to me.

I am currently fighting with ncsoft to apply the two 30 day time cards to my account, all they keep telling me is the "We're shutting down" message. I even had a GM copy and paste it to me after I got it from the automated system.

the cards are coh specific. I've sent an email to ncsoft but they keep sending back replies that just say that coh is closing down and paragon points purchases will be refunded

According to the ncsoft site, my codes are valid, but can't be applied.

I have two thirty day timecards for CoH that were bought via a third party website. The ncsoft site says they are valid but cannot be applied, and sales on the cards were final. Is there a way to apply them to my account or am I just out the money?