I would like to commend everyone involved in this process. Having been on the customer service end of computer support myself for a short time, I know no one is ever fully happy or there is always someone who can "do it better."
After coming back two months ago after being away for almost a year, I have to say I am impressed with the changes that have taken place and will take place. I have been playing CoH/CoV off and on since its inception. Everyone involved in this game has remained true to the vision and, in spite of criticism, have "stuck to their guns" regarding content, playability, and story line. Hats off to you folks.
My partner and I have are now done with our server transfers (6 total plus one rename) and the process was flawless. I did have to change my default limit of $100 in my billing features to something a little higher to finish the transfers but you spelled out that procedure very will in your FAQ's.
I look forward to more exciting features and Issue 11!