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We announced it a little while ago and we're now delivering it! The NCsoft Launcher, and its many related benefits, is now available for our Mac users!

What advantages will you get from switching over to the NCsoft Launcher? Well, not only will it be compulsory in the near future, but you will also be able to get much faster updating speed so all your City of Heroes installations are available more quickly than before. Not to mention, that you will also be getting the Wisp aura costume piece in game after you've used the NCsoft Launcher for the first time!

If you haven't familiarized yourselves with it yet, be sure to read our NCsoft Launcher FAQ available here!

Read on for instructions on how to install the Mac NCsoft Launcher!

Mac NCLauncher installation instructions:

• Download the Mac NCLauncher installation file. It is a disk image, or "DMG file", called NCLauncher_Install.dmg.
  
• Most likely, you will see a progress bar once the disk image finishes downloading, as the disk image "mounts", or appears as a new drive on your desktop. In case this does not automatically open for you, double-click the NCLaucher_Install.dmg file within your Downloads folder.
  
• A Finder window appears, containing the NCLauncher application and a shortcut to your Applications folder.
  
• Drag the NCLauncher application into the Applications folder.
  
• You can now close the NCLauncher Install window.
  
• Open the Applications folder and double-click the new NCLauncher application to start it.
  
• You will be presented with the End User License Agreement the first time the NCLauncher is run.
  
• Accept it to finish opening the NCLauncher application.

To install City of Heroes if it is not already installed:

• Install the NCLauncher application as described above.
  
• Open the Applications folder and double-click the NCLauncher icon to start the application.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes servers, the Region must be set to "North America". If you are playing on the European City of Heroes Servers, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings.
  
• On the main NCLauncher window, find the "City of Heroes" game in the "Not Installed" section.
  
• Click on the "City of Heroes" game entry.
  
• On the main NCLauncher window, click the "Install Game" button in the bottom-right corner of the window to start the installation.
  
• The NCLauncher will ask you if you are sure you wish to install the game, click "OK" to continue.
  
• The NCLauncher will then ask you to create an NCsoft Master Account. The NCsoft Master Account is required to play City of Heroes.
  
• If you already have an NCsoft Master Account, click "Skip". If you do not have an NCsoft Master Account, click "Create Account", which will launch your default browser.
  
• After clicking "Skip" or "Create Account", the NCLauncher will begin to download and install City of Heroes.
  
• After the installation is complete, the NCLauncher will automatically launch the game.

If City of Heroes is already installed in the Applications folder:

• Install the NCLauncher application as described above.
  
• Open the Applications folder and double-click the NCLauncher icon to start the application.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes servers, the Region must be set to "North America". If you are playing on the European City of Heroes Servers, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings.
  
• The NCLauncher will detect City of Heroes installations in the Applications folder automatically. It will be listed in the main NCLauncher window under the "Installed" section.
  
• Double-click on the game to launch it.

If City of Heroes is already installed, but is not in the Applications folder:

• Install the NCLauncher application as described above.
  
• Open the Applications folder and double-click the NCLauncher icon to start the application.
  
• A window will appear titled "Search For City of Heroes". Click "Search" to let NCLauncher look for City of Heroes on your computer.
  
• When NCLauncher has found City of Heroes, it will notify you. Click "OK" to close the window.
  
• Your City of Heroes games will be shown in the main window of the NCLauncher under the "Installed" section.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes servers, the Region must be set to "North America". If you are playing on the European City of Heroes Servers, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings.
  
• In the main NCLauncher window, double-click on City of Heroes to launch the game.

To install City of Heroes Test:

• Open the Application folder and double-click the NCLauncher icon to start the application.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes Training Room server, the Region must be set to "North America". If you are playing on the European City of Heroes Training Room server, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings. If you've changed the region, you must restart the NCLauncher.
  
• On the main NCLauncher window, find the "City of Heroes Test" game in the "Not Installed" section.
  
• Click on "City of Heroes Test" game entry.
  
• On the main NCLauncher window, click the "Install Game" button in the bottom-right corner of the window to start the installation.
  
• The NCLauncher will ask you if you are sure you wish to install the game, click "OK" to continue.
  
• The NCLauncher will then ask you to create an NCsoft Master Account. You must have an NCsoft Master Account that already has City of Heroes to play on the City of Heroes Test server.
  
• If you already have an NCsoft Master Account, click "Skip". If you do not have an NCsoft Master Account, click "Create Account", which will launch your default browser.
  
• After clicking "Skip" or "Create Account", the NCLauncher will begin to download and install City of Heroes Test.
  
• After the installation is complete, the NCLauncher will automatically launch the game.

Mac Launcher Known Issues:

• Maximizing the EULA acceptance dialog does not display correctly.
  
• Using the "Browse" function to find CoH games when the launcher detects CoH Preferences does not persist across sessions. OSX 10.5 only.
  
• When the Internet is disconnected while repairing City of Heroes then the user cannot repair CoH if the connection returns.
  
• Mac Launcher cannot recover if Games.xml or GamesAddendum.xml are missing/invalid.
  
• If Mac Launcher can hit launcher.ncsoft.com but fails to find Games.xml then it will overwrite Games.xml as an empty file.‏
  
• There is no functionality to repair and detect bad Cider installs.

Join in the Community discussion now!

We announced it a little while ago and we're now delivering it! The NCsoft Launcher, and its many related benefits, is now available for our Mac users!

What advantages will you get from switching over to the NCsoft Launcher? Well, not only will it be compulsory in the near future, but you will also be able to get much faster updating speed so all your City of Heroes installations are available more quickly than before. Not to mention, that you will also be getting the Wisp aura costume piece in game after you've used the NCsoft Launcher for the first time!

If you haven't familiarized yourselves with it yet, be sure to read our NCsoft Launcher FAQ available here!

Read on for instructions on how to install the Mac NCsoft Launcher!

Mac NCLauncher installation instructions:

• Download the Mac NCLauncher installation file. It is a disk image, or "DMG file", called NCLauncher_Install.dmg.
  
• Most likely, you will see a progress bar once the disk image finishes downloading, as the disk image "mounts", or appears as a new drive on your desktop. In case this does not automatically open for you, double-click the NCLaucher_Install.dmg file within your Downloads folder.
  
• A Finder window appears, containing the NCLauncher application and a shortcut to your Applications folder.
  
• Drag the NCLauncher application into the Applications folder.
  
• You can now close the NCLauncher Install window.
  
• Open the Applications folder and double-click the new NCLauncher application to start it.
  
• You will be presented with the End User License Agreement the first time the NCLauncher is run.
  
• Accept it to finish opening the NCLauncher application.

To install City of Heroes if it is not already installed:

• Install the NCLauncher application as described above.
  
• Open the Applications folder and double-click the NCLauncher icon to start the application.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes servers, the Region must be set to "North America". If you are playing on the European City of Heroes Servers, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings.
  
• On the main NCLauncher window, find the "City of Heroes" game in the "Not Installed" section.
  
• Click on the "City of Heroes" game entry.
  
• On the main NCLauncher window, click the "Install Game" button in the bottom-right corner of the window to start the installation.
  
• The NCLauncher will ask you if you are sure you wish to install the game, click "OK" to continue.
  
• The NCLauncher will then ask you to create an NCsoft Master Account. The NCsoft Master Account is required to play City of Heroes.
  
• If you already have an NCsoft Master Account, click "Skip". If you do not have an NCsoft Master Account, click "Create Account", which will launch your default browser.
  
• After clicking "Skip" or "Create Account", the NCLauncher will begin to download and install City of Heroes.
  
• After the installation is complete, the NCLauncher will automatically launch the game.

If City of Heroes is already installed in the Applications folder:

• Install the NCLauncher application as described above.
  
• Open the Applications folder and double-click the NCLauncher icon to start the application.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes servers, the Region must be set to "North America". If you are playing on the European City of Heroes Servers, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings.
  
• The NCLauncher will detect City of Heroes installations in the Applications folder automatically. It will be listed in the main NCLauncher window under the "Installed" section.
  
• Double-click on the game to launch it.

If City of Heroes is already installed, but is not in the Applications folder:

• Install the NCLauncher application as described above.
  
• Open the Applications folder and double-click the NCLauncher icon to start the application.
  
• A window will appear titled "Search For City of Heroes". Click "Search" to let NCLauncher look for City of Heroes on your computer.
  
• When NCLauncher has found City of Heroes, it will notify you. Click "OK" to close the window.
  
• Your City of Heroes games will be shown in the main window of the NCLauncher under the "Installed" section.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes servers, the Region must be set to "North America". If you are playing on the European City of Heroes Servers, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings.
  
• In the main NCLauncher window, double-click on City of Heroes to launch the game.

To install City of Heroes Test:

• Open the Application folder and double-click the NCLauncher icon to start the application.
  
• Click the NCLauncher menu at the top of your screen and select "Settings" to open the NCLauncher Settings window.
  
• Check the Region setting. If you are playing on the US City of Heroes Training Room server, the Region must be set to "North America". If you are playing on the European City of Heroes Training Room server, the Region must be set to "Europe".
  
• Click the red "x" button to close the window and save your settings. If you've changed the region, you must restart the NCLauncher.
  
• On the main NCLauncher window, find the "City of Heroes Test" game in the "Not Installed" section.
  
• Click on "City of Heroes Test" game entry.
  
• On the main NCLauncher window, click the "Install Game" button in the bottom-right corner of the window to start the installation.
  
• The NCLauncher will ask you if you are sure you wish to install the game, click "OK" to continue.
  
• The NCLauncher will then ask you to create an NCsoft Master Account. You must have an NCsoft Master Account that already has City of Heroes to play on the City of Heroes Test server.
  
• If you already have an NCsoft Master Account, click "Skip". If you do not have an NCsoft Master Account, click "Create Account", which will launch your default browser.
  
• After clicking "Skip" or "Create Account", the NCLauncher will begin to download and install City of Heroes Test.
  
• After the installation is complete, the NCLauncher will automatically launch the game.

Mac Launcher Known Issues:

• Maximizing the EULA acceptance dialog does not display correctly.
  
• Using the "Browse" function to find CoH games when the launcher detects CoH Preferences does not persist across sessions. OSX 10.5 only.
  
• When the Internet is disconnected while repairing City of Heroes then the user cannot repair CoH if the connection returns.
  
• Mac Launcher cannot recover if Games.xml or GamesAddendum.xml are missing/invalid.
  
• If Mac Launcher can hit launcher.ncsoft.com but fails to find Games.xml then it will overwrite Games.xml as an empty file.‏
  
• There is no functionality to repair and detect bad Cider installs.

Patch notes for build 2010.201104142136.1.

COMBINED

NC Launcher

• Added optional file verification step which can be invoked by passing "-verify" on the command line (in Properties). This process will run once at application launch and will check the size and checksum for each file in the COH folder to verify the files are not corrupt.

Map Crashes

• Fixed some stability issues which were causing map server crashes.

CITY OF HEROES

• None

CITY OF VILLAINS

• None

PRAETORIA

• None

The servers are now back up and running!

Servers are now back up!

Our apologies for this change, we're hoping to bring the servers back up before the European peak time, when our highest number of players usually connect on a Friday night. Hopefully this should mean that the weekend will see less people having issues with the new content.

Please note this maintenance is happening 2 hours earlier than announced. We apologise for the inconvenience and hope to bring the servers back earlier before the European evening peak.

Please be aware that there will be a hotfix related downtime for all live servers on Friday, April 15, 2011 starting at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 6:00 p.m. British Time / 19:00 Central European Time for a scheduled end at 12:00 p.m. Pacific / 3:00 p.m. Eastern / 8:00 p.m. British Time / 21:00 central European Time.

Patch notes will be available in the Patch Notes section of the City of Heroes website as soon as possible after this downtime.

During this downtime, please join us on UStream live with representatives of the Paragon Studios team!

Thank you for your patience with this matter!

Le ton de cette discussion ne s'améliorant pas au fil de son évolution, je me permets de la clore et de vous inviter à en entamer une autre en vous respectant les uns les autres. Merci à tous de votre compréhension.

There won't be any live server downtime tomorrow, Thursday, April 14, 2011, so feel free to log into the game between 4:00 a.m. Pacific Time / 7:00 a.m. Eastern Time / 12:00 p.m. British Time / 13:00 Central European Time and 6:00 a.m. Pacific Time / 9:00 a.m. Eastern Time / 2:00 p.m. British Time / 15:00 Central European Time!

We appreciate your patience with the recent downtimes and thank you for your continued support!

Join in the Community discussion now!

There won't be any live server downtime tomorrow, Thursday, April 14, 2011, so feel free to log into the game between 4:00 a.m. Pacific Time / 7:00 a.m. Eastern Time / 12:00 p.m. British Time / 13:00 Central European Time and 6:00 a.m. Pacific Time / 9:00 a.m. Eastern Time / 2:00 p.m. British Time / 15:00 Central European Time!

We appreciate your patience with the recent downtimes and thank you for your continued support!

Please be aware that there will be a maintenance for all live servers on Wednesday, April 13, 2011 starting at 4:00 a.m. Pacific / 7:00 a.m. / 12:00 p.m. British Time / 13:00 Central European TimeEastern for a scheduled end at 6:00 a.m. Pacific / 9:00 a.m. Eastern.

We understand it has been a busy week so far and greatly appreciate your patience with this matter!

We've identified an issue where players are not receiving a Notice of the Well upon completion of the current Weekly Strike Targets, "The Rule of Three" and "The Beast Beneath the Mountain". To avoid any further confusion, we will be disabling these Weekly Strike Targets during Wednesday's (4/13/2011) maintenance. During this maintenance we will be enabling "Clamor and Destruction", obtained from Sister Psyche in Independence Port (Hero), and "Pirates of the Sky" (Villain), obtained either from Silver Mantis in Sharkhead Isle or from your Supergroup or Villaingroup base's mission computer or Oracle.

Players who have already completed the current Weekly Strike Target tasks will have their reward status reset for the week, allowing them to properly receive their Notice of the Well reward upon completion of the updated Weekly Strike Target.

We apologize for any inconvenience that this may cause. Thanks for your patience.

The community discussion thread can be found here.

We've identified an issue where players are not receiving a Notice of the Well upon completion of the current Weekly Strike Targets, "The Rule of Three" and "The Beast Beneath the Mountain". To avoid any further confusion, we will be disabling these Weekly Strike Targets during a special maintenance tomorrow morning, (Wed 4/13). During this maintenance we will be enabling "Clamor and Destruction", obtained from Sister Psyche in Independence Port (Hero), and "Pirates of the Sky" (Villain), obtained either from Silver Mantis in Sharkhead Isle or from your Supergroup or Villaingroup base's mission computer or Oracle.

Players who have already completed the current Weekly Strike Target tasks will have their reward status reset for the week, allowing them to properly receive their Notice of the Well reward upon completion of the updated Weekly Strike Target.

We apologize for any inconvenience that this may cause. Thanks for your patience.

COMBINED

Mac Client

• Resolved an Issue which caused a black screen on login for Mac players with ATI Radeon 5000 series card.

Incarnate Powers

• Players should no longer lose their Alpha Slot boosts when they die during an Incarnate Trial.

CITY OF HEROES

• None

CITY OF VILLAINS

• None

PRAETORIA

• None

Please be aware that there will be a publish for all live servers on Tuesday, April 12, 2011 starting at 4:00 a.m. Pacific / 7:00 a.m. Eastern / 12:00 p.m. British Time / 13:00 central european Time for a scheduled end at 6:00 a.m. Pacific / 9:00 a.m. Eastern / 2:00 p.m. British Time / 15:00 central european Time.

Patch notes will be available in the Patch Notes section of the City of Heroes website as soon as possible after this downtime.

Thank you for your patience with this matter!

The Account server is now back up. We'll be keeping a close eye on the situation!

We are aware of issues affecting the North American live servers and are keeping an eye on it.

At this point, we are also seeing that the North American Account server is down, making the in game store and all related services unavailable. We will be working to resolve this particular issue as quickly as possible.

Thank you for your patience with this matter.

We have identified and potentially addressed an issue which was causing leagues to be disbanded and prematurely removed from Incarnate Trials. We will be monitoring this solution over the weekend, however if you still are encountering this issue please be sure to file a bug report using the "/bug" command on live servers and posting on this feedback thread here.

Thanks!

Character transfers have now ben reenabled!

And the North American Account server is now also back up and running. Have a nice weekend all!

The North American and European servers are back online and the issue wih the Incarnate trials should also be resolved.

We are stil waiting for the North American Account server to be back online, which should happen shortly.

Thank you all!

All North American and European live servers will be taken down at 4:15 p.m. Pacific Time / 7:15 p.m. Eastern Time / 12:15 a.m. British Time / 1:15 Central European Time for a hotfix for the character transfer and missing Veteran Rewards issues.

This downtime should last about 2 hours.

During this downtime, please join us on UStream (http://www.ustream.tv/channel/paragon-studios) live with representatives of the Paragon Studios team!

We apologise for the inconvenience and thank you for your patience!

Au risque de raviver le débat, les décisions qui ont été prises cette semaine pour les diverses maintenances ont en effet du être prises au dernier moment, ou plutôt le plus rapidement possible, afin de ne pas permettre à ces problèmes de prendre de l'ampleur.

Dans l'absolu, c'est vrai que nous préférerions vous donner plus de temps entre l'annonce de ces maintenances et les maintenances elles-mêmes, mais ça n'est pas toujours possible si l'on veut résoudre de sérieux bugs le plus rapidement possible.

L'épisode 20 a introduit de gros changements dans le jeu et malheureusement la petite ampleur de la beta n'a pas pu nous permettre de repérer tous les bugs à l'avance. Toutes nos excuses pour ce désagrément.