Akaara

what city were you in? I've been in founders and have opened 175 gifts and no santa hat or jingle pack.

150 presents opened, only have one snowball power. is this how it's supposed to work? How do I get a winter lord or the hat or jingle pack?

I have opened 100 presents so far and I have only gotten a snowball ... no hat, no jingle pack. I really want the hat but I have no idea how the heck to obtain one. It's really disappointing. At least with the Father Time missions, I could keep doing the quests and felt a little in control. Opening gifts to find a hat that should be given to everyone is bad.