[Guide] If you're crashing trying to access a server or character


buzsaw

 

Posted

Okay, apparently (as of the end of June 2012) some people are getting game crashes when trying to access a specific server (not necessarily the same server for everyone) or a specific character on said server.

There are two possibilites (that I know of) at this point.

  1. The character in question has corrupted in some way (possibly a costume piece) that's causing crashes. If this is the first character on the list, it'll crash you whenever you attempt to access that server. If it's lower on the list, you'll crash when trying to view/log on to that character.
  2. Your PlayerSlot.txt file is corrupted.

What is a PlayerSlot.txt file.

As you may (or may not) know, you can swap out the order in which your characters appear on a server. So, if you have a character you're playing more frequently, you can swap them to the front of the list. Or you can organize your characters by level, AT, side, etc.

When you do this, it generates entries into a file called PlayerSlot.txt

Basic example:

Player name: GuineaPig
Server: Freedom
Character Name: BustedToon
Location of CoH Install: C:\City of Heroes\

In this case you would find the PlayerSlot file in:

C:\City of Heroes\GuineaPig\PlayerSlot.txt

Once you open it up you'll see a bunch of entries for all the servers you have toons on.

Entries will look like this:

"PlayerName" "ServerName" "CharacterName" "Number"

If BustedToon is the first character listed for the Freedom server, the entry will look like this:

"GuineaPig" "Freedom" "BustedToon" "0"

Note: All counts start from zero here.

Take a little time and check to make sure all the other entries on the server follow this format. Look for gaps in counts. If you see 10, 11, 13, 14, 16, etc but 12 and 15 are just not there, there's a problem (duh!).

Now, if you're simply crashing when you try to access a server, make a note of who the zero-placed player is. You'll want to send in a bug report when you get back into game.

If you're not crashing when you get to the server but ONLY when accessing a specific (non-first place) toon, just make a note of who that toon is.

Make sure you've exited the game.

Recommended practice: Swap the first and last characters on the server.

So:

"GuineaPig" "Freedom" "BustedToon" "0"

and

"GuineaPig" "Freedom" "NotBustedToon" "10"

Just edit the entries to read;


"GuineaPig" "Freedom" "BustedToon" "10"

and

"GuineaPig" "Freedom" "NotBustedToon" "0"

Then save the file and try logging back in on that server.

If you're STILL crashing, or you noted that you were missing entries, you're better off closing PlayerSlot.txt, then renaming or deleting it and letting the game repopulate from the default character order stored on the servers.

If editing solves your problem, log back into the game and submit a bug report complete with the server and character name of the toon affected. Explain that attempts to access that toon are resulting in game crashes.

This will help the GMs/Devs build up a list of affected toons and they can find out what they all may have in common that's contributing to this.



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Posted

Hey this works.. i managed to get on the server.. seems its 1 char that broke. thanks for the tip.


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