Using WMP causes sound in CoH to stop


Cheetatron

 

Posted

I just got a HD tv to hook up to my computer and ran into a strange issue. If I run windows media player at the same time as CoH, the sound from CoH stops. I have to turn of WMP and restart CoH to get sound again. Sound works fine with the onboard sound. Anybody have any ideas?

Here is my report from City of Heroes Helper
---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at June 17, 2012 23:36 (-06:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/16/10 18:07:45 Ver: 08.00.15
Central Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
Memory: 12288MB
.Net Memory Report: 9239MB out of 12279MB available
Page File: 19878MB (4678MB currently in use)
C Drive: (ST31000528AS ATA Device) 420334MB out of 953766MB (44%) free
F Drive: (Maxtor 6L100M0 ATA Device) 54177MB out of 95605MB (56%) free
G Drive: (Hitachi HDE721010SLA330 ATA Device) 244851MB out of 953868MB (25%) free
H Drive: (MAXTOR STM3500630AS ATA Device) 284640MB out of 476929MB (59%) free
P Drive: (WDC WD10EALX-009BA0 ATA Device) 635245MB out of 953739MB (66%) free
D Drive: (ASUS DRW-24B1ST a ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.

No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 460
Manufacturer / Chip: NVIDIA / NVxx
Video Memory: 4051 MB
Driver Version: 8.17.13.142
Driver Date: 5/15/2012 4:48:00 AM
Driver Language: English

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 460
Manufacturer / Chip: NVIDIA / NVxx
Video Memory: 4051 MB
Driver Version: 8.17.13.142
Driver Date: 5/15/2012 4:48:00 AM
Driver Language: English

Sound Device Description: HDTV (NVIDIA High Definition Audio)
Driver File: nvhda64v.sys
Driver Version: 1.03.0012.0000
Driver Date: 1/17/2012 6:45:56 AM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: P6X58D-E
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 11/16/10 18:07:45 Ver: 08.00.15
BIOS Version: 111610 - 20101116
BIOS Release: 20101116000000.000000+000


Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: -1006, 243
Refresh Rate: 0Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 0.752
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.802
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1950.201102230015.1
Installation Directory: F:\City of Heroes

Mod files in the Data directory
.\fonts has 1 file
.\sound\Ogg\Enemies has 1 file
.\sound\Ogg\Feet has 6 files
.\sound\Ogg\Feet\FemJump1_data has 28 files
.\sound\Ogg\Feet\Femjump3_data has 12 files
.\sound\Ogg\FrontEnd has 9 files
.\sound\Ogg\FrontEnd\Objective_loop_data has 2 files
.\sound\Ogg\Peregrine has 2 files
.\sound\Ogg\Player has 14 files
.\sound\Ogg\Powers has 36 files
.\sound\Ogg\Rave has 5 files
.\sound\Ogg\Tech has 1 file
.\sound\Ogg\V_FrontEnd has 2 files
.\sound\Ogg\Weapons has 1 file
.\texture_library\GUI\CREATION\common\Backgrounds has 2 files
.\texture_library\GUI\CREATION\Login has 2 files
.\texture_library\GUI\Cursors has 10 files
.\texture_library\MAPS\city has 2 files
.\texture_library\MAPS\Dark_Astoria_makeover has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\NewPlayerTutorial has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 42 files
.\texture_library\P_MAPS has 2 files
.\texture_library\V_MAPS\City has 2 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files


The author of this post is speaking in generalities from his personal experience.
Your experience may vary.

 

Posted

try using Media Player Classic


 

Posted

You mentioned "onboard sound", so are you saying that you lose audio when running CoX and WMP over HDMI to the TV, but it's fine when running through the normal speakers? I've run into a recent issue on the same OS where I have to manually change my sound output from laptop speakers to SPDIF when using my HDMI. Then again, this laptop's nearing the end of its lifetime too so it could easily be something different.


 

Posted

Quote:
Originally Posted by WanderingAries View Post
You mentioned "onboard sound", so are you saying that you lose audio when running CoX and WMP over HDMI to the TV, but it's fine when running through the normal speakers? I've run into a recent issue on the same OS where I have to manually change my sound output from laptop speakers to SPDIF when using my HDMI. Then again, this laptop's nearing the end of its lifetime too so it could easily be something different.
When I use the sound from the motherboard, it works fine.
When I use the sound from my Nvidia GTX 460s wmp causes CoH to stop playing sound.


The author of this post is speaking in generalities from his personal experience.
Your experience may vary.

 

Posted

Quote:
Originally Posted by Paris_NA View Post
When I use the sound from the motherboard, it works fine.
When I use the sound from my Nvidia GTX 460s wmp causes CoH to stop playing sound.
huh, maybe you should disable the onboard audio in the BIOS then. It's possible that there's a conflict somewhere. It honesly sounds more like a driver/config issue or possible corruption, but that's not a strong suit of mine quite yet.


 

Posted

Quote:
Originally Posted by WanderingAries View Post
huh, maybe you should disable the onboard audio in the BIOS then. It's possible that there's a conflict somewhere. It honesly sounds more like a driver/config issue or possible corruption, but that's not a strong suit of mine quite yet.
the on board audio is disabled.


The author of this post is speaking in generalities from his personal experience.
Your experience may vary.

 

Posted

Ok, so we're talking about THIS card right? Are you using the SLI functionality of the card? If you are then I have no idea how to test for anything related to that. Any chance we can get a screenshot of what's listed under your sound devices in Windows Device Manager? What about your Sound Control Panel options, what sound device is listed as your default playback device? Mine has the choice between Speakers and SPDIF (the HDMI). For some reason I've noticed that my system makes me change these manually now when switching to HDMI.

In the meantime, you could try fully uninstalling your nvidia HD Audio drivers using what's referenced here. Then delete all of the sound devices that are listed in Device Manager. Reboot, let windows load drivers on its own. If it can't reinstall all the drivers, then manually install them again using your installation CD. Cross a few fingers, test, and let us know!


 

Posted

Quote:
Originally Posted by WanderingAries View Post
Ok, so we're talking about THIS card right? Are you using the SLI functionality of the card? If you are then I have no idea how to test for anything related to that. Any chance we can get a screenshot of what's listed under your sound devices in Windows Device Manager? What about your Sound Control Panel options, what sound device is listed as your default playback device? Mine has the choice between Speakers and SPDIF (the HDMI). For some reason I've noticed that my system makes me change these manually now when switching to HDMI.

In the meantime, you could try fully uninstalling your nvidia HD Audio drivers using what's referenced here. Then delete all of the sound devices that are listed in Device Manager. Reboot, let windows load drivers on its own. If it can't reinstall all the drivers, then manually install them again using your installation CD. Cross a few fingers, test, and let us know!
Yes, that is the card I have. I uninstalled and reinstalled and it appears to work now. But for some reason in Device Manager under Sound, I have 8 "NVIDIA High Difinition Audio" devices. Not sure what the differences between any of them are except there are 2 each that say location 0-3.


The author of this post is speaking in generalities from his personal experience.
Your experience may vary.

 

Posted

Quote:
Originally Posted by Paris_NA View Post
Yes, that is the card I have. I uninstalled and reinstalled and it appears to work now. But for some reason in Device Manager under Sound, I have 8 "NVIDIA High Difinition Audio" devices. Not sure what the differences between any of them are except there are 2 each that say location 0-3.
Well that's great to hear. Windows loves to get screwy now and then after so much use between cleanings. *goes to check own settings*