Just Randomly Started Crashing as I start COH

Alyx_Zyne · 03-22-2011 05:27 PM

Hi Guys and Gals,
It all started Thursday, prior to this, COH worked perfectly. On Thursday night, I was able to log in, make it to the character screen, but it just wouldn't load into the zone. On Friday I started having issues getting pass the first loading screen, after you acknowledged the TOS before you even make it to the game to enter you username/pass. It would make it to to part where your toolbar the the bottom of the screen would go away, and you'd hear the opening song to COH, then it would just start looping the sound and either I would have to reboot it manually or it would reboot itself. It's not happening every time, but about 90%. Maybe one out of 4 times I'll be able to fully log in.

Last night after I logged in for a bit, it crashed and that was the end of it. I updated my graphic drivers and was able to log back in no trouble. Now today I can't get past the loading screen again.

I've done a restore point back a week, to see if that was the trouble. The first time I loaded COH after the restore point it worked then stopped working the next time I loaded it up. When I updated the drivers to my graphic card, it worked the next time I booted up COH, but the second time, it doesn't work again. It doesn't matter if it's a fresh boot up, or if my computers been on forever, If a program is running in the background or not. There's no rhyme or reason for it. There's no constant variable for me to figure it out. It just doesn't want to load.

I'm having no other issues with anything else on my computer so far. Any ideas as to what it could be? I'm lost as to what it could be.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at March 22, 2011 20:14 (-04:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
System Manufacturer: MSI
System Model: MS-7280
BIOS: Default System BIOS
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4600+, MMX, 3DNow (2 CPUs), ~2.4GHz
Memory: 2048MB
.Net Memory Report: 1287MB out of 2047MB available
Page File: 3270MB (669MB currently in use)
C Drive: (WDC WD5000AACS-00ZUB0) 417489MB out of 476929MB (87%) free
F Drive: (WD Ext HDD 1021 USB Device) 1370263MB out of 1430795MB (95%) free
E Drive: (BENQ DVD DD DW1620) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.

No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: Radeon X1900 GT
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x724B)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/11/2010 12:45:14 AM
Driver Language: English

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: Radeon X1900 GT Secondary
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x726B)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/11/2010 12:45:14 AM
Driver Language: English

Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5229
Driver Date: 3/8/2006 1:27:12 AM

WMI Information
Motherboard Manufacturer: MSI
Motherboard Model: (empty)
Motherboard Product: MS-7280
Motherboard Version: 1.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: M M I - 11000702
BIOS Release: 20071102000000.000000+000

Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 0Hz
Vertical Sync Enabled: Yes

Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (5)

World Texture Level: Low
Character Texture Level: High
World Detail Level (Vis_Scale): 0.800
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.047
Music Sound Volume: 0.021

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 78474 bytes/second
Current Game Version: 1950.201103080206.1
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:18:04 PM, on 3/22/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Cynthia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1277353197207
O16 - DPF: {74BDA0D0-1AD9-45C7-BDC6-7A1879CCBF06} (ZorapCtrl Class) - http://www.zorap.com/zorap_2_1_4_4.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Belkin 54g Wireless USB Network Adapter (Belkin 54g Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: WLSVC - Unknown owner - C:\Program Files\D-Link\DWA-130 revE\WLSVC.exe

--
End of file - 7993 bytes

Catch me over on Justice @Agent Jane

Alyx_Zyne · 03-24-2011 04:58 PM

Wow, no one? I could REALLY use someone's insight on this.

Updating on what I've done:
- Uninstalled, then reinstalled a fresh copy of COH using the NCsoft updater. Let me in 3 times, but always crashed as I zoned then would no longer let me pass the log in loading screen
- reinstalled graphic drivers again, Just to make sure, no change
-Ran 3dmark06 to see if it's my graphic card just pooping out, ran 3Dmark06 just fine not a single crash.

So I'm thinking it's something dealing with COH only. This morning it ran wonderfully after running 3Dmark06, I was able to zone, I was able to fight, no issues. Tonight I opened COH and it crashed. When it crashes and reboots, it never reboots fully. I just get a black screen and have to use my reset button.

Any ideas at all, anyone?

Catch me over on Justice @Agent Jane