City of Heroes: Live Forum Archive

Connection problems with EU client

Maelwys

By Maelwys,
Posted on: 2010-11-28 02:45 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Hi all,

I'm having random connection issues with the EU client.
I've clicked on the shortcut and the program is trying to connect to the servers - for example as we speak "connecting #11"; the issue arose about a week ago. It appears to be quite random, sometimes it connects straight away, other times after a reboot and sometimes not at all (leave it a few hours at which point it again may or may not work).
My firewall isn't blocking the program and as it's random it couldn't really be that anyway. Any one else seen this or have any ideas?

L50s: Tanks: Cryofission - Ice/EM - Dr Celsius - Fire/Ice - Saint George - SD/SS | Controllers: Psichosis - Ill/Kin - Major Chaos - Ill/Stm | Scrappers - Neutron Crusader - DM/SR

Currently Levelling: Angelic Blade - BS/WP Scrapper | Seeds of Destruction - Plant/Kin Controller

 

Posted

Quote:
Originally Posted by Psiphon View Post
Hi all,

I'm having random connection issues with the EU client.
I've clicked on the shortcut and the program is trying to connect to the servers - for example as we speak "connecting #11"; the issue arose about a week ago. It appears to be quite random, sometimes it connects straight away, other times after a reboot and sometimes not at all (leave it a few hours at which point it again may or may not work).
My firewall isn't blocking the program and as it's random it couldn't really be that anyway. Any one else seen this or have any ideas?
Sounds like a DNS issue.

Change your primary DNS server to a different address than your ISP's default (might need to take it off "obtain automatically") in either your router setup or your windows' network connection settings (usually under TCP/IP properties)

I find I have the same problem if I use my ISPs default DNS servers, so I alternate between Google's 8.8.8.8, or one of the Level3 ones (4.2.2.1 through to 4.2.2.6)

I'm currently using 4.2.2.3 as my primary DNS server, and getting connected to CoH (from the UK, using the EU client) first time. I was using the Google address as my primary last week and it tended to connect on the 2nd/3rd attempt.

There's a list of plenty more available if you google for "Free DNS servers"... I don't trust OpenDNS though as they freely admit to filtering their listings, and I try to steer clear of other 3rd party providers as they could be routing you to anywhere (scam/keylogger sites for "valid addresses", etc.) Level3 provide a good bit of the internet backbone and are pretty reputable, and if you already trust Google with your search habits your browsing habits aren't much of a leap further.

[Edit: I should probably add that after changing your DNS settings you'll likely have to reboot your router and/or perform an "ipconfig /flushdns" at the windows command prompt to get it to start using the new server properly!]

 

Posted

Thanks for the reply.
I think I found the issue, my firewall was seeing a reply from the NCSoft server as a port scan and was blocking it under an IDS rule - not sure why it was intermitant. Adding the IP address as trusted and now it seems to work fine.

L50s: Tanks: Cryofission - Ice/EM - Dr Celsius - Fire/Ice - Saint George - SD/SS | Controllers: Psichosis - Ill/Kin - Major Chaos - Ill/Stm | Scrappers - Neutron Crusader - DM/SR

Currently Levelling: Angelic Blade - BS/WP Scrapper | Seeds of Destruction - Plant/Kin Controller