No access to Going Rogue stuff

Friday I picked up my copy at the local EB. Installed, entered the code, got the confirmation email.
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"You have successfully applied the following serial code to NCsoft Master Account: #######

Date : Aug 20 2010
Game : City of Heroes City of Villains
Account: lonelymonk
Serial : ####-####-####-####-####
Type : Perk

Save this e-mail for your reference. You may need to provide the serial code to a customer service representative to obtain customer support.

We look forward to seeing YOU in the game!

The NCsoft Team"

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Logged in and got no pratoria, no MM demon, nothing.... I can still log in, still play, but it is like it was a week ago.

I put in a ticket.

--------------------------
Hello #####,

I am escalating your petition to a Senior Customer Support Representative to further assist you. Please be aware, however, that there may be a delay in reviewing the issue, based on ticket volume at the time your ticket was submitted.

Someone will be in contact with you as soon as possible.

Take care,
GM Sharon
City of Heroes Support Team
-----------------------------

Ok, it has been escalated. Does that mean nothing happens before Monday?

Over 24 hours, I know a new release is crazy. I will wait patiently if you give me a realistic estimate.

Give me something?

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Reddy Kilowatt

Children of Data
2nd SG on Infinity

Earth Tech
Desert Princess
Bloody Decker
(and that is only some of the ones on Infinity)

Are you sure you didn't create a second account by accident by installing the game a second time? By your wording, you bought the box, installed the game, then applied the code. I would check your master account to make sure you don't have two on there (apparently it happens rather frequently. People hit the wrong button by mistake and make a second account when they meant to just upgrade).


I ask this because it sounds like you didn't upgrade your main game account. If you applied a code and it accepted, you should be able to play immediately. When I bought my box, all I did was enter the serial code after hitting the Upgrade Account button.

If you did create another account by mistake, CS will fix it. It will probably have to wait till Monday, though, being the weekend.

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Loose --> not tight.
Lose --> Did not win, misplace, cannot find, subtract.
One extra 'o' makes a big difference.

The code you entered wasn't the game code, it was the perk code for the special enhancements or whatever it is being given out by EB. Your actual game code is in the quick reference manual.

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Don't count your weasels before they pop dink!

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Mandu,

Thanks you!!!

That was it...

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Reddy Kilowatt

Children of Data
2nd SG on Infinity

Earth Tech
Desert Princess
Bloody Decker
(and that is only some of the ones on Infinity)