Trial account Checking Updater problem.
By
Garielle,
Posted on: 2010-04-17 02:18 in ALL ACCESS Gameplay Technical Issues Bugs
That actually sounds like a firewall issue. The black area you are seeing is actually a mini web browser that displays a dedicated webpage specifically formatted for the client. The fact that it is empty and your client is "looping" indicates something going on with either the software firewall on the PC or a hardware firewall in your router (if you are using one).
What you describe also sounds like something which is currently occurring with the TEST client which connects to the test servers. If you downloaded the client from a link to an NC Soft site, it should have installed the LIVE client for you. Unfortunately, the line which identifies if you are using the the live client or the test client shows up exactly where the "Checking Updater" line is as the next "step".
If you did NOT download the client from NC Soft directly, then I HIGHLY suggest you follow THEIR link to the client software.
The client actually opens several connections using different ports, some of which are TCP and others which are UDP. Once you login, it opens different connections on different ports. While they won't use every single port in the pool, it needs to be able to use any of them it chooses to. For a full list of which ports you should ensure the client has access to, read this support document from NC Soft. There are 5 different TCP ports and 101 different UDP ports that it MAY use.
I know someone else is bound to ask for it if this doesn't help you, so you may wanna go ahead and post a HiJack This report from your system, as well as a dump from COH Helper.
- Garielle
Quote:
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Originally Posted by Frosty_Femme
I said "ur" which is not a word. It's a sound dumb people make when you ask them to spell out "you are".
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COH checking stuff
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at April 17, 2010 20:19 (+10:00)
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
System Manufacturer: Acer
System Model: Aspire 6920
BIOS: Ver 1.00PARTTBL6
Central Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 3072MB
.Net Memory Report: 1769MB out of 3070MB available
Page File: 4550MB (1588MB currently in use)
C Drive: (WDC WD3200BEVT-22ZCT0 ATA Device) 169145MB out of 305242MB (55%) free
E Drive: (MagicISO Virtual DVD-ROM0000) zero-size drive
D Drive: (Optiarc BD ROM BC-5500A ATA Device) zero-size drive
F Drive: (MagicISO Virtual DVD-ROM0001) zero-size drive
G Drive: (MagicISO Virtual DVD-ROM0002) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9500M GS
Manufacturer / Chip: NVIDIA / GeForce 9500M GS
Video Memory: 1776 MB
Driver Version: 8.17.11.9562
Driver Date: 1/01/0001 12:00:00 AM
Driver Language: English
Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 1/01/0001 12:00:00 AM
Sound Device Description: Digital Audio (HDMI) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 1/01/0001 12:00:00 AM
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 1/01/0001 12:00:00 AM
WMI Information
Motherboard Manufacturer: Acer
Motherboard Model: (empty)
Motherboard Product: Aspire 6920
Motherboard Version: Aspire 6920
BIOS Manufacturer: Acer
BIOS Name: Ver 1.00PARTTBL6
BIOS Version: HPQOEM - 6040000
BIOS Release: 20080403000000.000000+000
Registry Information for Current User
Resolution: 2147483647x2147483647
3D Resolution: -2147483648x-2147483648 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: Unknown, Unknown
Refresh Rate: UnknownHz
Vertical Sync Enabled: No
Physics Quality: Unknown (2147483647)
Maximum Particles: Unknown
Max Particle Fill? Unknown
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (2147483647)
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (2147483647)
World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): Unknown
Entity Detail Level: Unknown
Shadows Enabled: No
Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: No
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: Unknown
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown
Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 18.20090311.3T
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Hijack this report.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:21:21 PM, on 17/04/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Steam\UnDead.Injector.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\PLFSetI.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Users\blackhacker\Documents\Downloads\Hideicons \HideIcons.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\MagicDisc\MagicDisc.exe
C:\Program Files\Xfire\Xfire.exe
C:\Users\blackhacker\AppData\Local\Google\Update\1 .2.183.23\GoogleCrashHandler.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Windows\explorer.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\Fallen Earth\FEUpdater.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\program files\itunes\itunes.exe
C:\Users\blackhacker\AppData\Local\Opera\Opera\tem porary_downloads\CohHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe,,C:\Prog ram Files\Steam\UnDead.Injector.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PLFSetI] C:\Windows\PLFSetI.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HideIcons] C:\Users\blackhacker\Documents\Downloads\Hideicons \HideIcons.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O13 - Gopher Prefix:
O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} - http://srtest-cdn.systemrequirements...qlabdetect.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: AWinNotifyVitaKey MC3000 - C:\Windows\
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Validity Fingerprint Service (vfsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vfsFPService.exe
--
End of file - 7140 bytes
I have checked that all major ports are forwarded, so that should not be the issue. I have downloaded the client from IGN, and also the NC soft site multiple times. firewalls were my first stop, and even though it was not on there, once I had put it all through, the same problem was still persistent.
I am really hoping this can be fixed, I am dying to play this game, the characters look amazing.
Okay, seems for now I have fixed it. All I did was add -port 13094 to the end of the target exe in the short cut, and the updater is now...well...UPDATING!!! YAY!
so yea, for others with this problem, just change the target from
"C:\Program Files\City of Heroes\CohUpdater.exe"
to
"C:\Program Files\City of Heroes\CohUpdater.exe" -port 13094
and you will be fine.
ummm, I have a new problem now. I turned on my pc this morning, and ran the updater...It now just sits on downloading file manifest, and only once it has gotten past that, but it was downloading at 1 BYTE per second...
while typing this, it got through again, but is still only 12kb/sec... I am on a 8MB line, so that shouldn't be the problem.
Hi, I just stumbled across this game and it looks really promising. The only downside is after I made my account and all that and installed the trial updater from the link I was given, it won't download the game.
It first checks for connection, then about 2 seconds later, it changes to Checking Updater. I have currently had it on this for about an hour, and still no change what so ever.
The rest of the updater is all black, showing nothing at all, and I have installed and uninstalled multiple times...
Please Help.