Can't connect to servers

I have sent e-mail to NC-soft, but maybe someone had similar experience here and can help me.

I can't connect to European servers through my cable provider - getting message Can't connect to DBserver when I try.

Trouble is that I can connect to them through Dial-up, and can connect to US servers trough my cable provider (made US account just to test that) .

I don't know reason for that and what to check. I am presuming it have something to do with my IP address but I'm not sure.

If anyone have some advice or know what is the problem I would appreciate any help.

(I also have Guild Wars account and have same situation there - can play in American district but can't get to European)

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"If you want to win you must not lose."
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"Better strategic retreat than dishonorable defeat"