Unable to re-enter the game or create a villain

Hello,

So I bought the City of Heroes Good vs. Evil yesterday, installed the client and tried to play the game. When I clicked on an empty character slot it automatically jumps to creating a Hero, without the option of creating a villain.

I thought this might be a sort of trial thing, have to do the tutorial before you can make a villain, so I played through the tutorial, logged out and tried to create another character, it still jumps immediately to creating a Hero.

I also found out that if I click on my first hero, the one I made for the tutorial, the "Enter Paragon City" button is grayed out. I'm running a fairly high end system with Vista, fully updated. I submitted a petition about each issue and only received a response saying it was escalated. I searched a fair amount on the forums and net, but couldn't find a thread with a similar issue.

I created a second trial account, to see if it was possibly an issue with my account, but the second trial account experiences the same problem. I deleted and re-downloaded the client as well, but still receiving the same issues.

Any help would be greatly appreciated.

Thank you.

I am having the same problem. I purchased the game from ncsoft and doenloaded it.

I know its player to player. I already reported it to them. I figured I'd post here in case someone has encountered the same issue and there was a specific work around.

I checked and the serial code is applied, but it would be sort of silly if it was the trial thing. What sort of trial account lets you play a character for 1 session and then not log in as them again?

If you search around (here and Player Questions, mainly), there are a lot (compared to normal, which is "practically none") of posts about new accounts acting weird. NCsoft did some account management site maintenance yesterday, and it seems to have screwed something up internally. Unfortunately, that means the only recourse for these new players is waiting on support to clear it up.

Even more sad, this seems to only be happening to new players, which is an EXCEEDINGLY BAD way to start your City career...doh!!

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

Same thing is happening to me My account was upgraded but the game still sees it as a trial and I have game entry problems also. Can only enter again if I delete 1st char and make a new one. Can't make a second.
It also seems to switch back and forth between heroes and villains .