Desperately seeking help with ports

Recently I moved to using a WiFi internet connection method as it was the only method available for 24/7 internet. The problem is that the provider uses 2 lines to supply the internet and they load balance by switching between the two lines.

This means that I get disconnected every 10 minutes or so from the game.

I have given them the port list for CoX to forward them onto the one line permanently so that no more switching happens for CoX. When they forward these ports to do this it locks the ports for some reason and I cant play CoX at all! They say they use the same method for a range of ports for Skype and that works!

I am desperately seeking some help with this. Does anyone know what to do?

Ok, so I got them to remove their port forwarding rules so that I can actually get into the game and play, even if I get disconnected every 10 minutes.

They want all the details I can give them about the game so that they can research how to help me out.

All I know is that CoX uses TCP: 2104, 2106 and 6994, UDP: 7000 - 7100. Thats all I can find on the net about it.

Are these ports outgoing? incoming? What are the IP addresses attached to these ports?

Other than the slow net info tool from the US forums, how would I test out these ports? Would I use telnet? WHat IP address would I use with telnet?

Anyone?