CoH/CoV not loading

dysrupticon · 05-19-2009 02:37 AM

Hello folks. New user here.

I have installed CoH/CoV on my brand new system, & unfortunately I cannot get the game to load past the 'Breakout' loading screen.

I have searched the forums/'net for a solution (DirectX issues, disable Windows Sidebar, etc), but nothing I have tried seems to work. I keep getting timed out at the same spot.

Am I missing something simple? Or is the game not playable on my comp for some reason?

Hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:26:12 AM, on 5/18/2009
Platform: Unknown Windows (WinNT 6.01.3004)
MSIE: Internet Explorer v8.00 (8.00.7100.0000)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Creative\Shared Files\CamTray.exe
C:\Users\H\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [Creative WebCam Tray] "C:\Program Files (x86)\Creative\Shared Files\CamTray.exe"
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{FB446BFC-D9B7-4865-8EAC-EA494575C490}: NameServer = 192.168.1.101,24.93.41.127
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 4560 bytes

(part 2 coming up)

dysrupticon · 05-19-2009 02:47 AM

DxDiag text

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at May 19, 2009 04:45 (-05:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 03/06/09 10:09:12 Ver: 08.00.15
Central Processor: AMD Phenom(tm) II X4 810 Processor (4 CPUs), ~2.6GHz
Memory: 4096MB
.Net Memory Report: 2970MB out of 3839MB available
Page File: 6660MB (1015MB currently in use)
C Drive: (Maxtor 5A320J0 ATA Device) 285672MB out of 308913MB (92%) free
E Drive: (Maxtor 6E040L0 ATA Device) 21495MB out of 39197MB (54%) free
F Drive: (IC35L040AVER07-0 ATA Device) 9576MB out of 39254MB (24%) free
D Drive: (PLEXTOR CD-R PX-W4012A ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7100.0000 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 3300 Graphics (Microsoft Corporation WDDM 1.1)
Manufacturer / Chip: ATI Technologies Inc. /
Video Memory: 2045 MB
Driver Version: 8.56.1.13
Driver Date: 4/22/2009 12:39:00 AM
Driver Language: English

Sound Device Description: Speakers (2- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 11:15:37 PM

Sound Device Description: Digital Audio (HDMI) (2- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 11:15:37 PM

Sound Device Description: Digital Audio (S/PDIF) (2- High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 11:15:37 PM

WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M4A78T-E
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 03/06/09 10:09:12 Ver: 08.00.15
BIOS Version: 030609 - 20090306
BIOS Release: 20090306000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 5000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Lowest

World Texture Level: Medium
Character Texture Level: High
World Detail Level (Vis_Scale): 0.510
Entity Detail Level: 0.510
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 449152 bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

Doomlord · 05-19-2009 09:26 AM

Try running the game in safe mode (it's a check box in the updater). Your computer should be able to run City of Heroes, albeit not very well, as you're running on very low-end graphics hardware.

dysrupticon · 05-19-2009 12:20 PM

Thank you for the assitance, Doomlord. However, I have tried running the game in safe mode, & I recieved the exact same results.

I even used the -usetexenvcombine command line, hoping that might help the situation. But, it didn't.

I'm starting to think this isn't a graphics related problem (even if I have a low end graphics chipset).

I tried using the support network tool from the common problems thread, but every item that it tested came back with 'Access Denied'.

And I don't understand why. I forwarded the ports I needed open (using a Linksys WRT54GS), I manually allowed CoH & the Updater to be allowed through Windows Firewall...hell I even turned off the firewall to see if that would work. And still no luck.

Armsman · 05-19-2009 05:46 PM

It may be that the current RC of Windows 7 (which is still in beta) may have an issue with the CoX client. And while CoX uses OpenL for video generation, it still uses DirectX for sound; so again, it could be a DirectX 11 issue (again, remeber everything on the Windows 7 OS is still beta).

You could try and isolate it by disabling you soundcard entirely (although be aware that er-enabling afterwards may require you to completely reinstall and re-tweak you sound drivers); which would take DirectX out of the picture as a probable cause entirely).

But again, this is why it's Windows 7 beta.

Zombie Man · 05-20-2009 01:04 AM

Maybe then it would help to install DirectX 9?

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Armsman · 05-20-2009 09:23 AM

[ QUOTE ]
Maybe then it would help to install DirectX 9?

[/ QUOTE ]

^^^^
I doubt there's a Version of DX9 that's compatible with Windows 7 - DX11 SHOULD be backwards compatible; but again, if you're using a beta; it's good to try and isolate issues before trying what I would call a bad workaround. Betas ARE to find compatability issues; so if it does turn out to be a DX11 issue; I would think BOTH Microsoft and teh CoX Devs would want to know so it can be fixed in the next Windows 7 release candidate.

Soul Train · 05-20-2009 05:25 PM

If Windows 7 is like Vista, it's probably trying to 'skin' the game window. You need to tell it not to do that.

Right click on the CityofHeroes.exe icon, and select Properties. On the Compatibility tab, there should be an option to not render the window in Aqua mode. Select that, apply, then try again.

"City of Heroes. April 27, 2004 - August 31, 2012. Obliterated not with a weapon of mass destruction, not by an all-powerful supervillain... but by a cold-hearted and cowardly corporate suck-up."