If you havent noticed, we are gearing up for our next Double XP weekend. We wanted to touch upon a few things regarding the event:
Timing:
The event will start following our normal Friday maintenance period on July 18th and go through the evening of July 20th.
Server Caps:
Given the broad appeal and player interest in the Double XP events, it is possible that our most populous servers (usually Freedom and Virtue) may hit the server population cap. In anticipation for the coming Double XP weekend, we have recently increased our server cap; however it is still possible that they will cap. To provide all players the best play experience, we put a hard cap on just how many people can log into any one server. Should the server cap, it will show 3 grey dots at the server select screen and have a pop up message of Full when you hover your mouse over the server.
Reactivation Problem:
For players who are considering reactivating to take advantage of the Double XP weekend, we want you to be aware of a current issue with reactivation that we are working to resolve. It is possible that a newly reactivated account can experience the limitations of a Trial Account for a brief period of time (usually 24 hours or less). While the percentage of this happening is low, it can still happen. We encourage anyone who is interested in reactivating to do so now to avoid the possibility of encountering this difficulty.
Were looking forward to a fun and Freem!!! Double XP Weekend!
To discuss this announcement, please join us here.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
If you havent noticed, we are gearing up for our next Double XP weekend. We wanted to touch upon a few things regarding the event:
Timing:
The event will start following our normal Friday maintenance period on July 18th and go through the evening of July 20th.
Server Caps:
Given the broad appeal and player interest in the Double XP events, it is possible that our most populous servers (usually Freedom and Virtue) may hit the server population cap. In anticipation for the coming Double XP weekend, we have recently increased our server cap; however it is still possible that they will cap. To provide all players the best play experience, we put a hard cap on just how many people can log into any one server. Should the server cap, it will show 3 grey dots at the server select screen and have a pop up message of Full when you hover your mouse over the server.
Reactivation Problem:
For players who are considering reactivating to take advantage of the Double XP weekend, we want you to be aware of a current issue with reactivation that we are working to resolve. It is possible that a newly reactivated account can experience the limitations of a Trial Account for a brief period of time (usually 24 hours or less). While the percentage of this happening is low, it can still happen. We encourage anyone who is interested in reactivating to do so now to avoid the possibility of encountering this difficulty.
We encourage anyone who is adversely affected by this reactivation issue to contact PlayNC Customer Support.
Were looking forward to a fun and Freem!!! Double XP Weekend!
To discuss this announcement, please join us here.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.