For a bit now weve been tracking an issue we call the Sync Bug although some players call it ghosting or out of body experience. Its an issue where the player will say they are moving around, but their team mates will never see them move. They just see them standing in one spot. If another player teleports them in the zone, or they use a zone moving power, or they log out and back in, they will usually get re-sync'd and back to working as normal.
In order for us to resolve this issue, we really need to hear from players who are having the problems with it. Ideally, this would be in the form of a support ticket that the user having the problem can enter one of two ways:
Wed really appreciate if you hear about someone complaining about this in game (in your team, in a global channel, in the help channel, etc.) that you let them know we need to hear from them and for them to use the above methods to do so.
We have a thread about this issue in the Technical Issues / Bugs forum, but want to post here about it to help spread the word.
Thanks very much for your help!
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Hi folks,
For a bit now weve been tracking an issue we call the Sync Bug although some players call it ghosting or out of body experience. Its an issue where the player will say they are moving around, but their team mates will never see them move. They just see them standing in one spot. If another player teleports them in the zone, or they use a zone moving power, or they log out and back in, they will usually get re-sync'd and back to working as normal.
In order for us to resolve this issue, we really need to hear from players who are having the problems with it. Ideally, this would be in the form of a support ticket that the user having the problem can enter one of two ways:
1) via the /petition command in-game
2) on the website at http://www.plaync.com/us/support/ask.html
Wed really appreciate if you hear about someone complaining about this in game (in your team, in a global channel, in the help channel, etc.) that you let them know we need to hear from them and for them to use the above methods to do so.
We have a thread about this issue in the Technical Issues / Bugs forum, but want to post here about it to help spread the word.
Thanks very much for your help!
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.