Our support teams are currently tracking issues with our billing processing subsystems that are adversely affecting the following services:
Character Slot Purchases
Character Rename Transactions
Character Transfers
These issues may also result in characters that are in purchased character slots not being available for play. Our apologies for any inconvenience caused by these issues. Well post here when we have updates on the issue.
If you require assistance with a billing transaction, please contact our Support Department.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Our support teams are currently tracking issues with our billing processing subsystems that are adversely affecting the following services:
Character Slot Purchases
Character Rename Transactions
Character Transfers
These issues may also result in characters that are in purchased character slots not being available for play. Our apologies for any inconvenience caused by these issues. Well post here when we have updates on the issue.
For discussion about this, please visit the City of Heroes Technical Issues Forum.
If you require assistance with a billing transaction, please contact our Support Department.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.