Unfortunately, you may be sent an unwanted in-game e-mail advertisements. Should you receive one there are several things you can do that will alert us to the problem and allow us to address it:
First, make use of the /ignore_spammer command on the sender of the unwanted e-mail. This will fast track the process of identifying the account doing the sending as a spammer and also add the user to your ignore list to prevent you from receiving further tells from them.
Second, make use of the /petition command to let us know what happened. This can be as simple as /petition I received a spam e-mail from <name> that was advertising buying influence. You can also enter or manage your support tickets via the web at http://www.plaync.com/us/support/ask.html.
Third, dont visit their website! Even if you want to see how stupid their selling practices are or are curious, often times these sites will attempt to infect your PC with viruses or keyloggers so that they can gain access to your account.
Lastly, get back to playing and enjoying City of Heroes!
We have a number of changes coming to the game in the next free expansion, Issue 12: Midnight Hour, to address this problem in a number of ways. Thanks as always for your support!
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Unfortunately, you may be sent an unwanted in-game e-mail advertisements. Should you receive one there are several things you can do that will alert us to the problem and allow us to address it:
First, make use of the /ignore_spammer command on the sender of the unwanted e-mail. This will fast track the process of identifying the account doing the sending as a spammer and also add the user to your ignore list to prevent you from receiving further tells from them.
Second, make use of the /petition command to let us know what happened. This can be as simple as /petition I received a spam e-mail from <name> that was advertising buying influence. You can also enter or manage your support tickets via the web at http://www.plaync.com/us/support/ask.html.
Third, dont visit their website! Even if you want to see how stupid their selling practices are or are curious, often times these sites will attempt to infect your PC with viruses or keyloggers so that they can gain access to your account.
Lastly, get back to playing and enjoying City of Heroes!
We have a number of changes coming to the game in the next free expansion, Issue 12: Midnight Hour, to address this problem in a number of ways. Thanks as always for your support!
Click here to discuss this announcement.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.