Character Rename/Transfer Not Currently Functional
By
Lighthouse_NA,
Posted on: 2008-03-14 09:29 in Announcements
As of 12:00 Noon Pacific on Friday, March 14th, this issue has been corrected. If you continue to experience difficulty, please post here to let us know and visit the PlayNC Support Page to let our Support Team know.
Thank you.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Starting late Thursday, March 13th a problem with Transfer and Rename started that is not currently allowing Transfers or Renames to correctly process. When attempting to purchase, customers will receive the message "Payment could not be accepted for your order. Payment by CC was requested, but without any card data."
We are working to correct this issue as quickly as possible.
Our apologies for the difficulty. We've already put additional testing methods in place to keep the issue from happening in the future. Thank you in advance for your understanding and patience. For anyone affected by this issue, if you feel there is any issue with your credit card or transactions, please visit:
PlayNC Support Center
and click the "Ask a Question" link at the bottom to then enter a support ticket so that our team can track the issue to resolution for you.
To discuss this issue, please join us on the Technical Issues Forum.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.