In the course of game play, you may receive an unsolicited tell from another player that is advertising real money trade or power leveling services.
Should you receive such a tell please use the /ignore_spammer command to ignore that user globally and locally and to notify us of the issue. To additionally assist us in swiftly resolving the issue, we appreciate it if you then make use of the in-game /petition command to further alert our Customer Support Team of the activity.
The easiest way to use the /ignore_spammer command is to reply to the tell and then arrow over to replace /tell with /ignore_spammer.
We are working on further methods to curb this annoying behavior and appreciate your assistance by using /ignore_spammer when you encounter the problem.
NCsoft Will Never Ask For Your Password
We also want to re-iterate that NCsoft will never ask for your game accounts password. If you do receive a solicitation for your account information, do not give it out and also please forward the solicitation to our Customer Support. Additionally, do not make use of any claimed bot programs as they could contain key-loggers or viruses designed to gain access to your account and computer. Thank you!
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Reminder about Ignore_Spammer Command
In the course of game play, you may receive an unsolicited tell from another player that is advertising real money trade or power leveling services.
Should you receive such a tell please use the /ignore_spammer command to ignore that user globally and locally and to notify us of the issue. To additionally assist us in swiftly resolving the issue, we appreciate it if you then make use of the in-game /petition command to further alert our Customer Support Team of the activity.
The easiest way to use the /ignore_spammer command is to reply to the tell and then arrow over to replace /tell with /ignore_spammer.
We are working on further methods to curb this annoying behavior and appreciate your assistance by using /ignore_spammer when you encounter the problem.
NCsoft Will Never Ask For Your Password
We also want to re-iterate that NCsoft will never ask for your game accounts password. If you do receive a solicitation for your account information, do not give it out and also please forward the solicitation to our Customer Support. Additionally, do not make use of any claimed bot programs as they could contain key-loggers or viruses designed to gain access to your account and computer. Thank you!
Click here to discuss this announcement.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.