We have a pretty exciting maintenance period tomorrow. As weve announced previously, we have a 6 hour server maintenance period scheduled for Thursday, January 24th starting at 6 AM Pacific (9AM Eastern). The maintenance being performed is being done on our West Coast Servers, however there will be service impacts of other related game services because of this.
While the above list of servers will be offline, we will also have interruptions to global services, including:
[*] Character Rename Service [*] Character Transfer Service [*] Global Chat [*] Consignment Market in-game Auctions [/list]The interruptions will be brief, but for anyone playing on the East Coast Servers that will be available during the maintenance window you may experience them, including:
[*] Disconnection from Global Chat Channels and/or a reset of your Global Chat Channels [*] No access to the Character Rename and Character Transfer Services [*] Inability to access items stored on the Consignment Markets, or to view or place bids on items for sale or place items up for sale. [/list]Again, these interruptions should be brief, but we want you to be aware of them so they do not take you by surprise.
West Coast Servers Locked
At the tail end of the West Coast Server maintenance period those servers will show that they are up, however the public will not be able to log into them. You will be able to connect to the server and get to the character select screen, but once you choose a character, you will not be able to log into the game.
This is for final testing of the new server hardware. Our apologies for any confusion this causes and in all of this our thanks for your understanding!
To discuss this announcement, please join us on the Technical Forums.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
We have a pretty exciting maintenance period tomorrow. As weve announced previously, we have a 6 hour server maintenance period scheduled for Thursday, January 24th starting at 6 AM Pacific (9AM Eastern). The maintenance being performed is being done on our West Coast Servers, however there will be service impacts of other related game services because of this.
Servers affected: Champion, Guardian, Justice, Protector, Virtue
While the above list of servers will be offline, we will also have interruptions to global services, including:
[*] Character Rename Service [*] Character Transfer Service [*] Global Chat [*] Consignment Market in-game Auctions [/list]The interruptions will be brief, but for anyone playing on the East Coast Servers that will be available during the maintenance window you may experience them, including:
[*] Disconnection from Global Chat Channels and/or a reset of your Global Chat Channels [*] No access to the Character Rename and Character Transfer Services [*] Inability to access items stored on the Consignment Markets, or to view or place bids on items for sale or place items up for sale. [/list]Again, these interruptions should be brief, but we want you to be aware of them so they do not take you by surprise.
West Coast Servers Locked
At the tail end of the West Coast Server maintenance period those servers will show that they are up, however the public will not be able to log into them. You will be able to connect to the server and get to the character select screen, but once you choose a character, you will not be able to log into the game.
This is for final testing of the new server hardware. Our apologies for any confusion this causes and in all of this our thanks for your understanding!
To discuss this announcement, please join us on the Technical Forums.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.