CoH New Features and Frees Up Millions of Names!
By
Lighthouse_NA,
Posted on: 2007-10-03 14:36 in Announcements
With the introduction of the Character Transfer and Character Rename features, we want to remind our customers that Fraud Prevention is a very serious concern. This is echoed from financial institutions and credit card processing companies where a high volume of relatively low amount transactions are viewed as potentially troubling credit card activity.
Players who wish to use our Character Rename or Character Transfer services for multiple transactions in a short period of time are likely to hit a limit on the number or transactions allowed in a 24 hour period. Specifically, we have found that processing companies or the issuing banks will likely flag a card to decline additional purchases for a 24 hour period if more than four (4) such transactions are processed. We want users to be aware of these limitations so they are prepared to encounter them if they want to engage in multiple uses of the Character Rename or Character Transfer features.
If you want to say, move 10 characters, you will likely need to break this activity up over several 24 hour periods to allow for credit card processing within fraud limits. Additionally, there are $ spending limits imposed by NCsoft for Credit Cards stored on file. To read more about managing your spending limits of On File Credit Cards, please see this Support Center Article.
For further assistance, please don't hesitate to make use of the Ask a Question option to reach our Support Team.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Two new features come to City of Heroes: Character Transfer and Character Rename. Additionally, we have completed a sweep of un-reserving names of characters below level 6 on accounts that have been inactive and not subscribed for over 90 days. This has freed up millions of previously reserved names all for the taking with the new Rename feature, or for that new Hero or Villain youve wanted to start!
Both the Character Transfer and the Character Rename features are available from new buttons added to the Character Select Screen. Please keep in mind that these features cost $9.99 USD per use and require that you have a credit card on file. For more information, please visit the below links:
New Transfer and Rename Feature
Character Transfer Tutorial
Character Transfer FAQ
Character Rename Tutorial
Character Rename FAQ
To discuss this announcement, join us here.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.