Tuesday, September 18th, City of Heroes and City of Villains servers will come down starting at 6 AM Eastern (3 AM Pacific) for an extended maintenance period. We anticipate the servers to be offline and unavailable for 6 hours.
Wednesday, September 19th, the servers will come down starting at 6 AM Eastern (3 AM Pacific). We anticipate the maintenance on Wednesday to take 5 hours.
During the above two downtimes, character names we will be un-reserved for characters below level 6 only on accounts that have been inactive and not subscribed for over 90 days.
Our apologies for these extended maintenance periods. In this process, we are freeing up millions of character names. At the end of this process, if everything proceeds according to plan, we will be enabling the Character Transfer and Character Rename features. For more information on these features, please visit the Testing Announcement for Character Transfer and Character Rename Discussion Thread on the Official Forums.
To discuss this announcement please visit this thread.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
We have two maintenance windows to inform you of:
Tuesday, September 18th, City of Heroes and City of Villains servers will come down starting at 6 AM Eastern (3 AM Pacific) for an extended maintenance period. We anticipate the servers to be offline and unavailable for 6 hours.
Wednesday, September 19th, the servers will come down starting at 6 AM Eastern (3 AM Pacific). We anticipate the maintenance on Wednesday to take 5 hours.
During the above two downtimes, character names we will be un-reserved for characters below level 6 only on accounts that have been inactive and not subscribed for over 90 days.
For more information about the un-reserving of inactive account names, visit this thread about the City of Heroes Character Name policy.
Our apologies for these extended maintenance periods. In this process, we are freeing up millions of character names. At the end of this process, if everything proceeds according to plan, we will be enabling the Character Transfer and Character Rename features. For more information on these features, please visit the Testing Announcement for Character Transfer and Character Rename Discussion Thread on the Official Forums.
To discuss this announcement please visit this thread.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.