What: Extended maintenance starting at 6:00 AM PST (8:00 AM CST / 9:00 AM EST)
Reimbursement: This reimbursement will cover all lost transactions between the hours of 10:00PM CST (May 8th) to 10:00 AM CST (May 9th).
* All Items actually lost will be reimbursed, and that includes Recipes and Salvage.
* All bids that were lost will be reimbursed.
* Only the first 10 enhancements will be reimbursed to players, so characters MUST have a clear enhancement tray on their personal inventory to receive their Lost enhancements.
Special instructions to Players Affected:
Please clear out your Enhancement trays and Inspiration Trays on Wednesday night (5/16/2007), prior to logging off. Thanks!
Our thanks for everyone who was affected by the Auction Server Rollback on May 9th for your patience while we tested and put this reimbursement process in place. Our apologies for the trouble and hopefully this will put any affected finances back to rights. Happy buying and selling!
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
For anyone who was affected by the Consignment Market Rollback on May 9th please make note of the below plan for reimbursement:
When: Thursday, May 17, 2007
Where: US Live servers
What: Extended maintenance starting at 6:00 AM PST (8:00 AM CST / 9:00 AM EST)
Reimbursement: This reimbursement will cover all lost transactions between the hours of 10:00PM CST (May 8th) to 10:00 AM CST (May 9th).
* All Items actually lost will be reimbursed, and that includes Recipes and Salvage.
* All bids that were lost will be reimbursed.
* Only the first 10 enhancements will be reimbursed to players, so characters MUST have a clear enhancement tray on their personal inventory to receive their Lost enhancements.
Special instructions to Players Affected:
Please clear out your Enhancement trays and Inspiration Trays on Wednesday night (5/16/2007), prior to logging off. Thanks!
Our thanks for everyone who was affected by the Auction Server Rollback on May 9th for your patience while we tested and put this reimbursement process in place. Our apologies for the trouble and hopefully this will put any affected finances back to rights. Happy buying and selling!
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.