To follow up on this issue and answer a common question, if you visit the Consignment Market NPCs in game while the Auction Server is offline (like it currently is) the user interface will still come up for you.
However, none of your bids or items that are up for sale will appear. This is only the case because the Auction Server that contains that information is offline and not available for your game client to talk to it. Once the Auction Server comes back online your bids and items up for sale will reappear.
Thank you again for your patience and understanding while we work to resolve the issue that necessitates the Consignments be offline.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
As of 2:50 PM Pacific on May 9th, both Hero and Villain Auction Servers are back up.
There was a small roll back associated in bringing the Hero Consignment Market back online. There was no roll back of the Villain Auctions.
I will have more details of the roll back specifics and post them here shortly.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
To elaborate on the roll back of the Hero auction; here is the scoop.
Hero Auctions were unfortunately restored from a back up dating from 10 PM Central on May 8th. This means that items you may have put up on the Consignment Market after that time may not be there now. Please keep in mind that this is Hero side only and does not affect Villains.
We are working on a way to address the issue by restoring lost items. Engineering is still evaluating and testing this method of correction. At this time, Customer Support is not in a position to address this on an individual basis. Should the current plan of correction not work out (again, it's still being tested) we have other ideas for compensation in mind and I'll elaborate on that as needed.
Please keep in mind that this in no way affects any items or influence that were on your character(s). Only items that were stored or up for auction may be affected. Our sincere thanks for your patience and understanding. Also, please know that we are already implementing new safeguards and procedures to correct the issue that led to this incident.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
We wanted to follow up on the status of our plan to address lost items or influence from the earlier roll back of the Hero Auction Server. Because of this roll back, it is possible that players lost influence, inspirations, enhancements, recipes or salvage. We are working on a way to give back these items to players over the time frame of the roll back. This will be done on the server side and not through /petition.
We are still testing this reimbursement strategy and we will post here to let you know when that process is started.
One thing to keep in mind is that there is a limitation on Inspirations and Enhancements. If you lost a number of these, it would be best if you keep your Enhancement and/or Inspiration slots empty so that the server can place your missing ones back. Unfortunately, there are upper limits for these (such as 10 max Enhancements) that the server will have to work within in any item restoration.
As a whole, this process should be to the benefit of the players. We hope it will rectify most of the consternation created over this problem.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Read a current recap in the Discussion Forum.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
I wanted to follow up on this issue with an update.
Currently, we have a test plan in place and are cooking through that to evaluate the reimbursement. Obviously, we don't want to have the reimbursement process break things, when we are trying to make things right!
I can also say that the process will be run in stages over individual servers at off peak times. We will give as much notice as possible about the schedule so that players who are concerned with it can set up their enhancement and inspiration inventory with space. There is no concern with recipe and salvage room as it's architecture is different and will accommodate overflow.
If you have questions about this, please post them to the Discussion Thread. Thanks!
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Ok, here's the update on the update.
Testing of the reimbursement process is still underway. There are umm, well, more than a few possible permutations and we want to make sure we do not introduce any issues with the process that will just add salt to people's wounds. Unfortunately, that diligence is time consuming, so the process is longer in coming than a more immediate time frame that we all might like.
As a reminder, we do have a record of influence, inspirations, enhancements, salvage and recipes affected by the Hero side Auction server roll back. We are working on a process to re-insert these possibly lost items and influence to affected characters. When we do move ahead with this process, we will provide as much advance notice as possible so that customers can clear out inspiration and/or enhancement inventory, since those have inventory caps. Salvage, Influence and Recipes function differently and can "overflow".
Again our apologies for any concern or difficulty this whole issue has brought any of our customers and for the delay in testing and rolling out the reimbursement process to address it. Thank you for your patience and support.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
We are currently aware of an issue with the Consignment Markets following today's game update. To address this issue it will be necessary to take the Consignment Markets offline. As we have more information and an ETA for the return of the Markets, we will post them here.
Thank you for your understanding and patience while we work to correct this issue.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.