We wanted to further clarify the change to Superbase rent that went into effect with the update on January 25th. The change to rent did not effect any current rent owing. Also, the change to rent is not retroactive and no refunds will be made for prior rent paid. Superbase owners must pay off any rent currently due before they will see the new rent rates go into effect.
To read more about superbase rent changes or other updates included in the Jan. 25th patch, visit the Patch Notes.
We wanted to add an example case to this post for reference. One Superbase owner, confused that they still owe rent after paying. This is due to the "crossover" time with the rent system. Here's the example.
rent due 59649
rent incurred 01/18 08:39 PM
rent due 02/01 08:39 PM
The above rent is an example from a nicely set up small 8x8 base. The owners are confused because they still see that they owe some 59,000 prestige for rent, when the patch notes state that the 8x8 size should have no rent cost associated with it. What happens is that amount of rent was incurred just before the patch, but it doesn't come due until after the patch was applied. So, even though they had paid their current rent, they had this new amount of rent coming. Just pay that rent off and then they will be in the new rent rates outlined in the patch notes.
Our apologies for the confusion on this issue. If you feel your Superbase rent is in error, make use of the /petition command in game or visit the PlayNC Support Page and follow the Ask a Question link to contact our Support Department.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
We wanted to further clarify the change to Superbase rent that went into effect with the update on January 25th. The change to rent did not effect any current rent owing. Also, the change to rent is not retroactive and no refunds will be made for prior rent paid. Superbase owners must pay off any rent currently due before they will see the new rent rates go into effect.
To read more about superbase rent changes or other updates included in the Jan. 25th patch, visit the Patch Notes.
We wanted to add an example case to this post for reference. One Superbase owner, confused that they still owe rent after paying. This is due to the "crossover" time with the rent system. Here's the example.
rent due 59649
rent incurred 01/18 08:39 PM
rent due 02/01 08:39 PM
The above rent is an example from a nicely set up small 8x8 base. The owners are confused because they still see that they owe some 59,000 prestige for rent, when the patch notes state that the 8x8 size should have no rent cost associated with it. What happens is that amount of rent was incurred just before the patch, but it doesn't come due until after the patch was applied. So, even though they had paid their current rent, they had this new amount of rent coming. Just pay that rent off and then they will be in the new rent rates outlined in the patch notes.
Our apologies for the confusion on this issue. If you feel your Superbase rent is in error, make use of the /petition command in game or visit the PlayNC Support Page and follow the Ask a Question link to contact our Support Department.
Lighthouse
Community Relations Manager
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.