All effected game servers were in fact restored to service by approximately 1:30am Central Time except for Pinnacle. Pinnacle experienced an extended downtime but should now be functional. Please note, however, that a rollback was necessary in order to resume service, and therefore, players returning to the Pinnacle server will find the game in the 'state' that it was approximately one and a half to two hours prior to the outage. We sincerely apologize for the rollback and any loss of game progression/time that you may have experienced.
Players may also currently be experiencing slow message board performance in association with this morning's issues. Please know that we are aware of this and doing what we can to return board functions to a normal performance level.
Thank you all for your patience on this very rare occasion. Your understanding nature in situations like the one we have experienced this morning, is most appreciated.
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.
Hi again.
Here's an update on this morning's game outage:
All effected game servers were in fact restored to service by approximately 1:30am Central Time except for Pinnacle. Pinnacle experienced an extended downtime but should now be functional. Please note, however, that a rollback was necessary in order to resume service, and therefore, players returning to the Pinnacle server will find the game in the 'state' that it was approximately one and a half to two hours prior to the outage. We sincerely apologize for the rollback and any loss of game progression/time that you may have experienced.
Players may also currently be experiencing slow message board performance in association with this morning's issues. Please know that we are aware of this and doing what we can to return board functions to a normal performance level.
Thank you all for your patience on this very rare occasion. Your understanding nature in situations like the one we have experienced this morning, is most appreciated.
If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.