taikutsu

Thanks for the answer.

I have another question: This article mentioned about characters under level 6 or so. What would cause a level 17 character's name to become unreserved?

[ QUOTE ]


Woohoo! Party Time! (You're buying, right?)

[/ QUOTE ]

I didn't think so, but... I suppose...

Sorry to break up the conversation, but since the rest of my issue has been here and people have been giving suggestions, I thought I should put the final event here.

I just logged on tonight on one server and all of my missing characters are now back. I still don't know why they disappeared or why they're back, but it looks like the issue is resolved.

[ QUOTE ]
Is it possible you or your friend were on trial accounts that you never paid for? That's the only reason I can think of that they would delete characters.

[/ QUOTE ]

Nope, they're full retail accounts. The characters had been on my account for 3 years up until last week.

I don't know. They asked me for the names of my lost characters, account name, the server, and approximate date of loss.

I did use the support website. They said they could run the recovery tool to try to return the characters. The only problem is I don't remember the names of all the ones that are lost. In the end, it's not a big problem for me. I'll just write off those characters as lost for good, but I'm more concerned about my friend now who lost everything from his initial run of the game and he certainly doesn't remember all the names after how long he's been away.

I just convinced my friend to come back to the game since we both started and quit at the same time when the game was initially released. He, too, has found that his characters are gone. This time it's all of them. I told him that perhaps it was due to the same glitch or whatever that happened to me last week. Hopefully he can get them recovered.

No, I live alone and just came back to the game after a very long break. No one has my account information other than myself unless they obtained it through illegal means. And I only play on two servers so that's where all my characters are.

The thing that made me think it was a policy change and, now, think it's a glitch is that there are 3 characters on both servers that I have logged in under since I've returned; they all stayed. The ones I haven't got around to yet are all gone.

I've submitted a question on the support website but is there any place specifically I should go to report this?

[ QUOTE ]
Characters are never deleted. The name may become unreserved, but the character still exists.

[/ QUOTE ]

That's what I thought, but after the last patch the ones I haven't used since I returned are gone.

Is this policy the reason why the characters I haven't played as for a long time were deleted from my account yesterday? I just got back to the game after a long, long hiatus and didn't log into all of the old characters I rolled up and was a little surprised to find them all missing when I logged on last night.