romansamurai

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Check your program files. They should be named cohupdater.exe and cityofheroes.exe. If they are named cohupdater.eu.exe and cityofheroes.eu.exe then you have the European version which is why it keeps giving you the wrong name or password response when you try to log in.

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That was it, I had EU version.... I also PMd Avatea about the master NC account that i can't log into. Thank you so much Mandu and Aggelakis. I really appreciate your help

I didn't call. Their work ours and my work ours don't work out too well and I can't call from work. Hence I was relying on a reply through their online customer service.

I have tried contacting support, it's been a week now and no response whatsoever. I created my account after buying the game, but now I can't log into either the master account or in my game account. I put in all the right information but it doesn't work.
When i try doing the "forgot password", it gives me an error after i put in my email address. I even tried making a trial account, and while I can log into and manage the account on the web, it keeps telling me that same information is not correct to log into the game.
I bought the game a week ago and so far i still haven't been able to play it.
Since NCSoft doesn't seem to care enough to even respond to me, maybe someone here can help me. I just want to cancel my account to make sure my credit card doesn't get billed for anything after the 30 day trial and I'll just wait until Champions.

Thanks.