Quote:
Originally Posted by RavenProject
I'm pretty ticked off as well. They effectively sent an incomplete product, considering I purchased through them in order to get the additional items.
I can't create new characters tonight because I'd lose the items I'm supposed to have.
Very badly done, particularly the failure to notify customers.
-J
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In RE to pre-orders, I purchased a pre-order version in the store, and one online. (I will use one for my account and one for my son's account). I still haven't received my codes for the online pre-order.
When you go to the stores route, they enter a SKU code into their cash register / point of Sale system. That SKU code is what generates your NCSOFT code for pre-order enhancements. The NCSOFT code then appears on our receipt. The mousepads are just lying there.
The crazy thing is that there is no verification that you actually pre-ordered - their systems are completely screwed up and unintegrated for online and in-store purchases. They just just ask, "did you pre-order". Thus, the really lame thing is that if I had not actually pre-ordered in the store, I could have gone down to the store, said that I had pre-ordered for the store, gotten them to enter the SKU on my purchase, and it would have generated the NCSOFT code on my receipt whether I had pre-ordered or not.
I'm not saying that those of you waiting for an online pre-order should go this route, especially since you would be purchasing it twice. However, since GameStop has totally fragged this experience, and since you would be getting another included month of game time, it might not be a bad option: especially since the emailed enhancement codes may take weeks to appear at this rate.
