Shin100

Thats kinda sad they upgrade their graphics and now I have to pay for it. Well thanks for the great answers, but I have one last question. What do I need to look for on my new computer so I don't have a problem like this again?

Yea, it will not let me update with that one, does that mean that I have to buy a new computer or something?

This is what the helper program came up with.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at May 26, 2010 17:40 (-07:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
System Manufacturer: TOSHIBA
System Model: Satellite M305
BIOS: PhoenixBIOS 4.0 Release 6.1
Central Processor: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz (2 CPUs), ~1.8GHz
Memory: 2038MB
.Net Memory Report: 905MB out of 2037MB available
Page File: 3455MB (1576MB currently in use)
C Drive: (TOSHIBA MK2546GSX) 129019MB out of 236973MB (54%) free
D Drive: (PIONEER DVD-RW DVRKD08L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer / Chip: Intel Corporation / Mobile Intel(R) 965 Express Chipset Family
Video Memory: 358 MB
Driver Version: 7.14.0010.1329
Driver Date: 9/13/2007 2:23:46 PM
Driver Language: English
Sound Device Description: Speakers (Conexant High Definition SmartAudio 221)
Driver File: CHDART.sys
Driver Version: 4.36.0006.0000
Driver Date: 2/1/2008 12:46:08 PM
Sound Device Description: SPDIF Interface (Conexant High Definition SmartAudio 221)
Driver File: CHDART.sys
Driver Version: 4.36.0006.0000
Driver Date: 2/1/2008 12:46:08 PM

WMI Information
Motherboard Manufacturer: TOSHIBA
Motherboard Model: (empty)
Motherboard Product: Satellite M305
Motherboard Version: Not Applicable
BIOS Manufacturer: TOSHIBA
BIOS Name: PhoenixBIOS 4.0 Release 6.1
BIOS Version: TOSQCI - 6040000
BIOS Release: 20080306000000.000000+000

Registry Information for Current User
Resolution: 1024x2147483647
3D Resolution: 1024x2147483647 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: Unknown, Unknown
Refresh Rate: UnknownHz
Vertical Sync Enabled: No

Physics Quality: Unknown (2147483647)
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (2147483647)
Water Effects: Unknown (2147483647)
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (2147483647)

World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 473038 bytes/second
Current Game Version: 1800.201003300904.25T5r
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found



I have no idea what any of that means, hopefully someone can help me out lol.

First off, i'm not a computer savy person so I don't really know what info is needed to help diagnose this but i'll try anyway. I was a long time player of this game since from i5-i15, My computer has always been able to play it.

I had recently been away from the game and decided to reinstall it and play again. It loaded up fine, but when i attempt to start playing and it says "loading" across my screen, it goes black first then an error box comes up saying, City of Heroes has encountered a problem and needs to close. The crash occurred in ig4dev32.dll. I'll try to post useful info, let me know what else is needed to help me out.

Processor: Intel(R) Core(TM)2Duo CPU @ 1.83GHz (2CPUs), ~1.8GHz
Operating System: Windows Vista Home Premium (6.0, Build 6002)
Chip type: Mobile Intel(R) 965 Express Chipset Family
Main Driver: igdumd32.dll
Version: 7.14.0010.1329 (English)
System Type: 32-bit Operating System.


Any suggestions or fixes you can give me would be much appreciated, also if you need more information ask and i'll try to get it asap.