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What annoys me most about this issue is the denial that is going on.
"We never saw it in testing I12" - I, for one, saw it and bugged it
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Unfortunately (as it turned out, but hindsight's always 20:20), one person - or a very few people - reporting a problem isn't enough to put an entire release on hold. If it was, nothing would ever get out.
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Agreed...but there is a difference between 'never saw it' and 'it was seen but not considered to be enough of an issue to prevent the release going live'
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"It's your router/network etc" - it's an issue that does NOT affect every character on an account played on the same pc under the same conditions. This alone shouts SERVER SIDE to me!
"It's a UK ISP issue" - what about all the reports from the US? Maybe it is more prevalent in the UK for a certain ISP but that's like saying that the only people who speak Japanese live in Japan.
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Link please!
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Ok...maybe I paraphrased a little but I stand by it backed up by my dealings with the support team on this issue (i.e. run DxDialog etc). Also GR's assertation that
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As I have stated earlier in this thread, we have already verified that for some people the problem has been solved through changes in local configuration. Solved, not bypassed or worked-around. If asking a player to change a firewall config, change an antivirus config, change a router config, update network drivers permanently solves the problem for that player ... well, that's a solution and not a workaround.
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GR is saying that this is a
permanent fix rather than something that temporarily makes the problem better. The implication is, therefore, that firewall/antivirus/router/network issues are the problem
for some people - whereas the KNOWN symptoms of this issue (both EU and US, not affecting all toons on an account etc etc) firmly point to it being server side as I stated before.
Anyway, hopefully the fix mentioned in the US post will sort it
