Mccoll

I to had the same problem with my main account took a break from the game came back and my account was banned veteran of three years so when i contacted support i got asked to supply these details..
*First and last name
*PlayNC Login (if possible)
*Postal address
*Email address
*Date of Birth
*20-digits Serial code/25-digit Access key (This was sent to you via email on the date your game account was activated, with a subject header of “Game Account Activated.”)
*Last 4 digits of the credit card used on your account

20-digits Serial code/25-digit Access key <<< i dont have this wouldnt keep it for 3 years

20-digits Serial code/25-digit Access key <<< not got this either

So i ended up having to make a brand new account up as they would'nt help me with out these details was really annoyed at that big time

I had the same problem all you need to do is locate the updater "cohupdate.eu" and drag it to your desktop its in program files the the city of heroes filoder hope this helps